Job Location: Remote
Job Duration: Long Term Contract
Job Description
NICE certification is mandatory.
We are seeking an experienced NICE CXone professional (Administrator, Engineer, or Developer) to lead the implementation, configuration, and optimization of the NICE CXone cloud-native Contact Center as a Service (CCaaS) platform. This role is responsible for delivering scalable, high-performing omnichannel customer experience solutions, including intelligent routing, IVR design, and seamless CRM integrations.
The ideal candidate brings deep technical expertise in CXone architecture, strong scripting and integration skills, and the ability to translate business requirements into efficient, reliable contact center solutions.
NICE CXone Expertise
- Several years of hands-on experience with NICE CXone (inContact), including Studio, ACD, and administrative modules
Scripting & Development
- Strong proficiency in CXone Studio scripting, along with working knowledge of JavaScript, JSON, and REST APIs
Contact Center Technologies
- Deep understanding of ACD, IVR, VoIP, SIP, and CTI frameworks
CRM & Integration Experience
- Proven experience integrating CXone with enterprise CRM platforms and external systems
Troubleshooting & Optimization
- Demonstrated ability to diagnose complex routing, scripting, and system performance issues
Analytical & Communication Skills
- Ability to interpret contact center data, communicate findings, and collaborate with technical and business stakeholders
Preferred Qualifications (Nice-to-Have)
Certifications: NICE CXone Certified Implementation Partner and/or NICE CXone Certified Support Specialist
Education: Bachelor’s degree in computer science, Information Technology, or a related field