NICE CXone AI & Automation Developer
Location: Remote (occasional travel)
Day Rate: Competitive - market rate
Duration: 6 months initial, extension possible
Clearance: Must be SC eligible
Sector: Public
Key responsibilities:
- Build conversational AI journeys - intents, entities, dialogue flows, prompts and escalation paths
- Develop solutions using CXone Autopilot, Copilot and related AI capabilities
- Deliver self-service use cases with clear containment, fallback and human hand-off
- Implement adviser-assist features such as knowledge support, summarisation and next-best-action
- Integrate AI solutions with CXone, CRM, knowledge platforms and enterprise APIs
- Test, monitor and optimise AI behaviour, applying privacy, security, accessibility and responsible-AI controls
Essential skills and experience:
- 4+ years in conversational AI, automation or software engineering
- Hands-on delivery of conversational AI or contact-centre automation
- Virtual agents, intent/entity/dialogue modelling and prompt design
- Knowledge grounding/retrieval (RAG) approaches
- API and workflow integration with CRM and enterprise services
- AI testing, evaluation, monitoring and performance optimisation
Desirable:
- Hands-on NICE CXone Autopilot or Copilot implementation
- NICE AI/automation certification (eg NCAE)
- Cognigy, NICE Interaction Analytics or CXone Studio experience
- Designing accessible conversational services
One-stage interview process - please apply with your latest CV and day rate expectations.
Rate:
Not specified
Location:
United Kingdom
IR35 Status:
Not specified
Remote Status:
Remote
Industry:
AI & Machine Learning
Seniority Level:
Mid-Level