Network Tools Engineer
Posted 5 days ago by 1752659936
Negotiable
Outside
Remote
USA
Summary: The Network Tools Engineer role involves supporting multiple tools as a Subject Matter Expert (SME) in a remote capacity. The position requires managing, troubleshooting, and implementing updates while adhering to ITSM processes. The SME will also be responsible for documentation and managing change/incident tickets. A strong background in system administration and scripting is essential for success in this role.
Key Responsibilities:
- Support multiple tools within the account as a Subject Matter Expert (SME).
- Manage and troubleshoot tools, including planning and implementing releases, patches, and upgrades.
- Update documentation and manage change/incident tickets.
- Follow ITSM processes for installations and validations.
Key Skills:
- Attention to detail.
- System administration experience for Windows, Solaris, and RHEL OS.
- Scripting (.bat and .sh).
- Knowledge of Java and Perl is a plus.
- Strong investigation and troubleshooting skills.
- Self-starter with limited direction.
- Professional communication skills, both written and verbal.
- Experience with automation tools and job management.
- AWS Certification and knowledge of tools is a plus.
- College degree or 5-10 years of technical experience.
- Proficient with MS Office: Word, Excel, Outlook, PowerPoint.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Role: Network Tools Engineer
Location: Remote
Duration: Long Term
Description:
Tools team member to support multiple tools within account working as a Subject Matter Expert (SME). The position requires the ability to manage and troubleshoot as well as plan and implement releases/patches/upgrades. The tool SME updates documentation, manages (create/update/close/resolve) change/incident tickets. SME follows ITSM processes for tasks to complete installs and validations.
Primary Tools:
OpenText NNMi
OpenText Network Automation
SevOne NMS and DI
Vertiv DSView
BMC TrueServer Automation for installation of other agents utilizing automation jobs
Secondary Tools:
IBM License Metric Tool
Load Runner Enterprise
Responsibilities:
Skills needed to support the role include:
Attention to detail.
System administration experience for Windows, Solaris and RHEL OS
Scripting (.bat and .sh)
Knowledge of java and perl a plus
Strong investigation and troubleshooting skills
Must be a self-starter and work with limited direction
Professional communication skills both written and verbal
Experience with automation tools and updating/creating/running jobs
AWS Certification and knowledge of tools a plus
College degree or 5-10 years of technical experience
Proficient with MS Office: Word, Excel, Outlook, PowerPoint