Network Engineer - Cisco/Juniper
Posted Today by Tria Recruitment
£325 Per day
Inside
Remote
South East England, UK
Summary: The role of Network Engineer focuses on providing advanced technical support within a Managed Services Operations Centre (MSOC), ensuring the stability and performance of customer network environments. The engineer will work with various enterprise networking technologies, acting as a senior escalation point and contributing to service excellence in a 24x7 environment. This position requires a proactive approach to problem-solving and a commitment to maintaining high-quality managed services. The role is fully remote and involves a contract of an initial six months or more.
Key Responsibilities:
- Provide 2nd/3rd line Network support and act as the final technical escalation point within the MSOC
- Ensure the stability, performance, and availability of customer network environments
- Manage incidents, changes, and service requests in line with ITIL processes and SLA commitments
- Lead the investigation and resolution of complex networking and infrastructure issues
- Maintain accurate technical documentation and ticket updates within ServiceNow
- Participate in a 24x7 on-call rota as required
Key Skills:
- Proven capability delivering senior-level (2nd/3rd line) network support
- CCNP and/or Juniper network qualifications
- Excellent troubleshooting, diagnostic, and analytical skills
- Confident customer-facing communication and stakeholder engagement
- Ability to perform effectively under pressure and manage competing priorities
Salary (Rate): £325 per day
City: undetermined
Country: UK
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Network Engineer - Cisco, Juniper
Location: Fully Remote
Contract Length: Initial 6months +
Rate: Up to £325 per day (Inside IR35, DOE)
Overview
We are seeking a highly capable and proactive Network Engineer to support a Managed Services Operations Centre (MSOC). This role is critical in maintaining and enhancing customer network environments, acting as a senior technical escalation point, and ensuring the consistent delivery of high-quality managed services.
You will work across a diverse customer base, supporting modern enterprise networking technologies including Juniper Mist, Aruba, Cisco, and leading Firewall platforms, while contributing to service excellence and continuous improvement within a 24x7 managed services environment.
Key Responsibilities
- Provide 2nd/3rd line Network support and act as the final technical escalation point within the MSOC
- Ensure the stability, performance, and availability of customer network environments
- Manage incidents, changes, and service requests in line with ITIL processes and SLA commitments
- Lead the investigation and resolution of complex networking and infrastructure issues
- Maintain accurate technical documentation and ticket updates within ServiceNow
- Participate in a 24x7 on-call rota as required
Technical Environment
- Networking: Juniper (Mist), Aruba, Cisco - switching and wireless
- Firewalls: Fortinet, Palo Alto, Cisco, Check Point
- NAC: Cisco ISE, Aruba ClearPass
- Core Services: DNS, DHCP, VLANs, certificates
- Virtualisation: VMware ESXi
- ITSM: ServiceNow
Skills & Experience Required
- Proven capability delivering senior-level (2nd/3rd line) network support
- CCNP and/or Juniper network qualifications
- Excellent troubleshooting, diagnostic, and analytical skills
- Confident customer-facing communication and stakeholder engagement
- Ability to perform effectively under pressure and manage competing priorities
If you have the relevant skills and interested in hearing more about this fantastic contract opportunity, please apply with your latest CV