Need Production Support Engineer - Remote

Job Summary

We are looking for an experienced Production Support Engineer with strong Java experience to support and maintain critical production applications.

The ideal candidate will have hands-on experience troubleshooting Java-based applications, resolving production incidents, monitoring application performance, and working closely with development and infrastructure teams.

Key Responsibilities

• Provide L2/L3 production support for Java-based applications.
• Monitor production systems and proactively identify application or performance issues.
• Troubleshoot and resolve production incidents within defined SLAs.
• Analyze application logs, stack traces, and system metrics to identify root causes.
• Debug Java applications and support issue resolution with development teams.
• Work with Java, Spring/Spring Boot, REST APIs, SQL, and related technologies.
• Perform application deployments, configuration changes, and production releases.
• Participate in incident, problem, and change management processes.
• Conduct root cause analysis (RCA) for recurring production issues.
• Coordinate with developers, DevOps, database, infrastructure, and business teams.
• Create and maintain technical documentation, support procedures, and knowledge articles.
• Participate in on-call / after-hours production support when required.
• Identify opportunities to automate repetitive support and operational activities.

Required Skills

• Strong experience in Java/J2EE application support.
• Hands-on experience with Spring/Spring Boot.
• Strong knowledge of REST APIs and web services.
• Good experience with SQL and relational databases.
• Experience with application servers and production environments.
• Strong troubleshooting and debugging skills.
• Experience analyzing logs, JVM issues, memory/performance problems, and application failures.
• Knowledge of Linux/Unix commands and scripting.
• Experience with monitoring and logging tools such as Splunk, AppDynamics, Dynatrace, Grafana, or similar.
• Familiarity with Git, Jenkins, CI/CD, and deployment processes.
• Strong communication and problem-solving skills.