Need IT Support Specialist/Helpdesk Support with Salesforce experience - Remote
Posted 2 days ago by SRS Consulting Inc
Negotiable
Undetermined
Remote
Remote
Summary: The Help Desk Support II/IT Support Specialist role involves providing technical support for Salesforce and related applications to both internal and external users. The position requires managing support communications, tracking issues, and ensuring timely resolutions. The selected individual will also be responsible for documenting and monitoring technical problems while collaborating with team members. This is a remote position with an 11-month duration.
Key Responsibilities:
- Managing support emails and calls from internal and external system users.
- Updating issue tracking systems with information from service desk reports.
- Creating and/or providing reports to groups interested in this information.
- Assigning incident work items to team members as needed.
- Providing Salesforce and Salesforce third-party application support to internal and external users on technology issues.
- Identifying, researching, and resolving technical problems.
- Following up with users to gather more information to identify and solve technical problems related to the Salesforce application.
- Documenting, tracking, and monitoring technical issues to ensure a timely resolution.
- Submitting and tracking user-reported issues in the incident management system(s).
Key Skills:
- Experience with Salesforce and Salesforce third-party applications.
- Strong problem-solving skills.
- Excellent communication skills, both written and verbal.
- Ability to document and track technical issues effectively.
- Experience in managing support emails and calls.
- Familiarity with incident management systems.
Salary (Rate): undetermined
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Role: Help Desk Support II/IT Support Specialist
Location: Remote
Duration: 11 Months
Responsibilities include: managing the support emails and calls from internal and external system users; updating Issue tracking systems with information from service desk reports; creating and/orproviding reports to groups interested in this information; and, assigning incident work items to team members as needed.
The selected individual shall be responsible for the following activities:
- Provides Salesforce and Salesforce third-party application support to to internal and external users on technology issues and identifies, researches, and resolves technical problems.
- Follows up with internal and external users, by email, phone, or webinar to gather more information to identify and solve technical problems related to the Salesforce application.
- Documents, tracks, and monitors technical issues to ensure a timely resolution.
- Submits and tracks user-reported issues in the incident management system(s)