NCDOT - Technical Specialist- Mid Level

Education and Experience

• Proven experience evaluating and re-engineering business processes
• Proven ability to write clear and concise technical training materials and documentation
• Extensive knowledge of the full application development life cycle

Knowledge, Skills and Abilities

• Designs and builds custom SharePoint and web-based solutions for the Permits and District Offices tools
• Prototypes, tests, and debugs applications and processes, including the Permits virtual/help agent.
• Prioritizes and tracks work items to ensure timely, high-quality delivery.
• Re-engineers business processes and identifies quick wins for District Offices and legislative fee prep.
• Gathers requirements from business clients and translates them into user stories for the Development Team.

Preferred:

• Demonstrated success in balancing customer needs with organizational policies, constraints, and project goals
• Experience in providing technical guidance and mentorship to junior technical staff

Job Responsibilities:

• Leads and mentors junior-level technical staff, providing direction, guidance, and oversight on design and development tasks.
• Supports and continuously improves the live Permits and District Offices tools across stakeholders, developers, and end users.