Multi-Cloud Architect (Google Cloud Platform + AWS) || Remote || Contract

Role summary

Design secure, isolated, cost-efficient landing zones for each customer on Google Cloud and AWS so the team can deploy pre-built CCAI voice and chat applications and operate customer RAG / knowledge pipelines.

You define reusable architecture and Infrastructure-as-Code patterns What success looks like Every customer receives an isolated Google Cloud Platform project and/or AWS account set that meets security and compliance standards.

Reusable IaC modules exist for networking, IAM, logging, secrets, knowledge/RAG stores, and service enablement on both clouds.

Architecture reviews catch isolation, cost, and compliance issues before go-live.

Key responsibilities

• Design per-customer multi-cloud architecture: Google Cloud Platform resource hierarchy and AWS account/OU patterns,
• VPC/VPC-SC or equivalent, Private Service Connect / Private Link as needed. Define IAM models
• Design the landing zone for RAG / knowledge services (for example Vertex AI Search / RAG, Agent Assist knowledge, Amazon Bedrock Knowledge Bases, OpenSearch, or an approved vector store) including isolation, encryption, and data residency.
• Produce architecture diagrams, decision records, and reference implementations.
• Partner with DevOps to encode patterns in Terraform and/or AWS CDK.
• Review cost, logging, encryption, audit, and data-residency posture for each new environment. Advise on when to use shared services vs. fully isolated customer stacks. Support security questionnaires and customer architecture reviews.

Required qualifications

• 8+ years in cloud architecture or senior infrastructure engineering, including production designs on both Google Cloud Platform and AWS.
• Hands-on design of isolated multi-tenant or per-customer cloud environments.
• Ability to produce IaC-ready designs
• Experience architecting platforms that host conversational or contact-center workloads.

Preferred qualifications

• Google Cloud Professional Cloud Architect and/or AWS Solutions Architect Professional.
• Direct experience with Contact Center AI, Dialog flow CX, Amazon Connect, Lex, or equivalent.
• VPC Service Controls, Private Google Access, AWS Private Link, Control Tower, or Landing Zone Accelerator.
• Security frameworks: SOC 2, ISO 27001, HIPAA, PCI-DSS.