MS Dynamics 365 CRM & Field Service Functional Consultant
Posted 3 days ago by Next Level Business Services, Inc.
Negotiable
Undetermined
Remote
Remote
Summary: The role of Functional Lead focuses on leveraging extensive experience in Microsoft Dynamics 365 CRM and Field Service to facilitate functional solutioning and ensure business alignment. The candidate will serve as a bridge between business stakeholders and technical teams, translating requirements into effective solutions that adhere to industry standards.
Key Responsibilities:
- Lead requirement gathering sessions, workshops, and stakeholder discussions
- Translate business requirements into functional specifications and solution designs for Dynamics 365 CRM and Field Service
- Perform process mapping, gap analysis, and recommend optimized solutions
- Collaborate with technical teams to ensure functional clarity, feasibility, and alignment with architecture
- Validate system configurations through hands-on testing, walkthroughs, and solution reviews
- Support Agile delivery processes, including backlog refinement and user story definition
- Drive UAT planning and execution, including defect triage, tracking, and resolution coordination
- Provide regular updates to stakeholders on progress, risks, and dependencies
Key Skills:
- 8+ years of experience in IT project delivery / functional consulting
- 6+ years of Hands-on experience with Microsoft Dynamics 365 CRM and Field Service
- 6+ years of Strong expertise in requirements analysis, functional design, and process optimization
- Experience with UAT coordination and defect management
- Familiarity with Agile and Waterfall delivery methodologies
- 6+ years of Experience with tools such as Azure DevOps, Jira, or similar
- Microsoft Dynamics 365 / Power Platform certifications (preferred)
- Experience working in large-scale enterprise implementations (preferred)
Salary (Rate): undetermined
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Functional Lead with strong experience in Microsoft Dynamics 365 CRM and Field Service to drive functional solutioning and business alignment. The ideal candidate will act as a liaison between business stakeholders and technical teams, ensuring requirements are translated into scalable, high-quality solutions aligned with industry best practices.
Key Responsibilities
Lead requirement gathering sessions, workshops, and stakeholder discussions
Translate business requirements into functional specifications and solution designs for Dynamics 365 CRM and Field Service
Perform process mapping, gap analysis, and recommend optimized solutions
Collaborate with technical teams to ensure functional clarity, feasibility, and alignment with architecture
Validate system configurations through hands-on testing, walkthroughs, and solution reviews
Support Agile delivery processes, including backlog refinement and user story definition
Drive UAT planning and execution, including defect triage, tracking, and resolution coordination
Provide regular updates to stakeholders on progress, risks, and dependencies
Required Qualifications
8+ years of experience in IT project delivery / functional consulting
6+ years of Hands-on experience with Microsoft Dynamics 365 CRM and Field Service
6+ years of Strong expertise in requirements analysis, functional design, and process optimization
Experience with UAT coordination and defect management
Familiarity with Agile and Waterfall delivery methodologies
6+ years of Experience with tools such as Azure DevOps, Jira, or similar
Preferred Qualifications
Microsoft Dynamics 365 / Power Platform certifications
Experience working in large-scale enterprise implementations