Mobile Production support Engineer for Android, Mobile, API

Mobile Production support Engineer for Android, Mobile, API

Posted 1 day ago by 1758010070

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Negotiable
Outside
Remote
USA
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Adobe Analytics Android (Operating System) Android Applications Apple IOS Application Programming Interface (API) Automation Crashlytics Debugging Dynatrace Firebase Git (Version Control System) Information Technology Infrastructure Library IT Service Management Knowledge Base Management Mobile App Mobile Devices Performance Testing Python (Programming Language) Release Management Scripting ServiceNow Stakeholder Management Support Engineering Usability User Journey Mapping Verification And Validation Version Control

Summary: The role of Mobile Production Support Engineer focuses on providing L1 support for mobile applications across iOS and Android platforms. The engineer will be responsible for monitoring production incidents, troubleshooting issues, and collaborating with cross-functional teams to ensure optimal app performance. This position requires strong debugging skills and experience with various monitoring and analytics tools. The role is remote and classified as outside IR35.

Key Responsibilities:

  • Monitor and respond to production incidents for mobile apps (iOS and Android)
  • Perform initial triage and debugging using tools like CloudWatch, S3, and Dynatrace
  • Troubleshoot mobile-specific issues including crashes, performance bottlenecks, and UI/UX anomalies
  • Conduct performance testing and validation across mobile platforms
  • Analyze user journeys and behavioral data captured in Adobe Analytics and Dynatrace
  • Use Postman to validate mobile API endpoints and troubleshoot integration issues
  • Log and manage incidents via ServiceNow, ensuring timely resolution and documentation
  • Collaborate with development, QA, and release teams to support version control and release management
  • Communicate clearly with stakeholders, providing updates and technical insights
  • Contribute to knowledge base articles and post-incident reviews

Key Skills:

  • Minimum 5 years of experience in L1 production support, ideally with mobile app exposure
  • Hands-on experience supporting iOS and Android applications in production
  • Strong debugging skills using Dynatrace, CloudWatch, and S3
  • Experience with Postman for API testing and validation
  • Familiarity with Adobe Analytics for user journey and behavioral analysis
  • Working knowledge of version control systems (e.g., Git) and release management workflows
  • Experience with ServiceNow or similar ITSM platforms
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced, shift-based or on-call environment

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Production support Engineer for Android, Mobile, API - C2C - Remote

Hire Mode-Contract

Skill Matrix:

Skills

Years of experience

Rating (out of 5)

Production Support

Mobile Application

POS

Android

API Testing

Mobile Testing

Job description:

We are looking for a sharp, resourceful, and customer-focused L1 Production Support Engineer with experience supporting mobile applications across iOS and Android platforms. This role is pivotal in ensuring the stability, performance, and usability of our mobile apps in production. You ll be the first line of defense in identifying and resolving issues, analyzing user journeys, and collaborating with cross-functional teams to deliver a seamless mobile experience.

Key Responsibilities:

Key Responsibilities

Monitor and respond to production incidents for mobile apps (iOS and Android)

Perform initial triage and debugging using tools like CloudWatch, S3, and Dynatrace

Troubleshoot mobile-specific issues including crashes, performance bottlenecks, and UI/UX anomalies

Conduct performance testing and validation across mobile platforms

Analyze user journeys and behavioral data captured in Adobe Analytics and Dynatrace

Use Postman to validate mobile API endpoints and troubleshoot integration issues

Log and manage incidents via ServiceNow, ensuring timely resolution and documentation

Collaborate with development, QA, and release teams to support version control and release management

Communicate clearly with stakeholders, providing updates and technical insights

Contribute to knowledge base articles and post-incident reviews


Required Skills & Experience

Minimum 5 years of experience in L1 production support, ideally with mobile app exposure

Hands-on experience supporting iOS and Android applications in production

Strong debugging skills using Dynatrace, CloudWatch, and S3

Experience with Postman for API testing and validation

Familiarity with Adobe Analytics for user journey and behavioral analysis

Working knowledge of version control systems (e.g., Git) and release management workflows

Experience with ServiceNow or similar ITSM platforms

Excellent communication and problem-solving skills

Ability to work in a fast-paced, shift-based or on-call environment


Preferred Qualifications

Exposure to mobile performance testing tools (e.g., Xcode Instruments, Android Profiler)

Understanding of crash analytics platforms (e.g., Firebase Crashlytics, Instabug)

Basic scripting or automation experience (e.g., Shell, Python)

ITIL certification or familiarity with ITIL processes

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