Microsoft Specialist (Teams/Copilot)
Posted 2 days ago by TXP
£500 Per day
Inside
Remote
Birmingham, UK
Summary: The Microsoft Specialist (Teams & Copilot) role is a contract position focused on enhancing the Microsoft Teams, Copilot, and Dynamics 365 environment for a client. The specialist will provide expertise in solution design, configuration, and support, ensuring effective communication and automation within the organization. This position requires collaboration with cross-functional teams to implement new features and improvements. The role is remote and has a duration of 4 weeks.
Key Responsibilities:
- Serve as SME for Microsoft Teams and Microsoft Copilot, delivering best practice guidance and solution design.
- Configure and optimise Copilot Studio, including Voicebox routing and conversational workflows.
- Support and maintain Session Border Controllers (SBCs) for secure and reliable voice services.
- Enhance integrations between Dynamics 365 and our Customer Service Centre.
- Collaborate with cross-functional teams to develop and roll out new features and automations.
- Provide 3rd line support and drive continuous improvement.
- Stay current with Microsoft's evolving road map and align solutions with future capabilities.
Key Skills:
- Strong hands on background in Microsoft Teams admin and voice capabilities.
- Deep knowledge of Copilot and Copilot Studio (routing, configuration, Voicebox).
- Experience configuring and supporting SBCs across major vendors.
- Working understanding of Dynamics 365, particularly in CSC environments.
- Ability to convert business requirements into clear technical solutions.
- Excellent troubleshooting skills and a proactive, solution-focused approach.
- Microsoft certifications are beneficial but not essential.
Salary (Rate): £500.00 per day
City: Birmingham
Country: UK
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Microsoft Specialist (Teams & Copilot)
Role Type: Contract
Length: 4 weeks
Location: Remote
Rate: Competitive (Inside IR35)
Our client is seeking an experienced Microsoft Specialist to support their modern workplace and customer service transformation initiatives. You'll play a key role in shaping their Microsoft Teams, Copilot, and Dynamics 365 environment, ensuring seamless communication, automation, and user experience enhancements.
Responsibilities:
- Serve as SME for Microsoft Teams and Microsoft Copilot, delivering best practice guidance and solution design.
- Configure and optimise Copilot Studio, including Voicebox routing and conversational workflows.
- Support and maintain Session Border Controllers (SBCs) for secure and reliable voice services.
- Enhance integrations between Dynamics 365 and our Customer Service Centre.
- Collaborate with cross-functional teams to develop and roll out new features and automations.
- Provide 3rd line support and drive continuous improvement.
- Stay current with Microsoft's evolving road map and align solutions with future capabilities.
Key Skills & Experience:
- Strong hands on background in Microsoft Teams admin and voice capabilities.
- Deep knowledge of Copilot and Copilot Studio (routing, configuration, Voicebox).
- Experience configuring and supporting SBCs across major vendors.
- Working understanding of Dynamics 365, particularly in CSC environments.
- Ability to convert business requirements into clear technical solutions.
- Excellent troubleshooting skills and a proactive, solution-focused approach.
- Microsoft certifications are beneficial but not essential.
If this sounds like the role for you, please provide an up-to-date CV for consideration and apply NOW!