Microsoft Dynamics Support Engineer (GP & BC)

Microsoft Dynamics Support Engineer (GP & BC)

Posted 2 weeks ago by 1754385429

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Negotiable
Outside
Remote
USA
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Accounting Business Process Business Software E-Business Electronic Data Interchange Information Technology Consulting Microsoft 365 Microsoft Dynamics Microsoft Dynamics GP Microsoft SharePoint Mobile Devices Net Asset Value Oracle E-Business Suite Power BI QuickBooks (Accounting Software) SQL (Programming Language) Stakeholder Management Support Engineering Workflows

Summary: We are looking for an L2 Support Consultant with hands-on experience in Microsoft Dynamics GP and the ability to support and troubleshoot related ERP and business software applications. The ideal candidate should have 3 to 6 years of experience in providing Level 2 support, be technically strong, and able to learn new tools with minimal guidance. Experience with related tools is a plus.

Key Responsibilities:

  • Provide Level 2 support for Microsoft Dynamics GP (Great Plains).
  • Troubleshoot and resolve issues related to ERP and business software applications.
  • Work with cross-functional tools and ensure effective communication with stakeholders.
  • Utilize SQL for queries, data fixes, and troubleshooting.
  • Manage support tickets using systems like Zendesk or HDA.

Key Skills:

  • 3 to 6 years of experience supporting Microsoft Dynamics GP (Great Plains).
  • Strong understanding of ERP workflows and business processes.
  • Experience in L2 support and application troubleshooting.
  • Working knowledge of SQL (queries, data fixes, troubleshooting).
  • Exposure to ticketing systems like Zendesk or HDA.
  • Familiarity with EDI and DUO Mobile (multi-factor auth).
  • Strong communication skills and the ability to work independently.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Solution IT Inc. is looking for Microsoft Dynamics Support Engineer (GP & BC) for one of its clients in Remote

Job Title: Microsoft Dynamics Support Engineer (GP & BC)

Summary

We are looking for an L2 Support Consultant with hands-on experience in Microsoft Dynamics GP (Great Plains) and the ability to support and troubleshoot related ERP and business software applications. The ideal candidate should have 3 to 6 years of experience in providing Level 2 support, be technically strong, and able to learn new tools with minimal guidance. Experience with any of the related tools (ERP, accounting, or support systems) listed below is a plus.

Required Skills

  • 3 6 years of experience supporting Microsoft Dynamics GP (Great Plains)
  • Strong understanding of ERP workflows and business processes
  • Experience in L2 support and application troubleshooting
  • Working knowledge of SQL (queries, data fixes, troubleshooting)
  • Exposure to ticketing systems like Zendesk or HDA
  • Familiarity with EDI and DUO Mobile (multi-factor auth)

Ability to work with cross-functional tools like:

  • Metaviewer, QuickBooks, Sage, NAV, Business Central
  • Labelview, Power BI, Starship
  • SmartConnect, SharePoint, ITSupport247
  • Strong communication skills and the ability to work independently

Work Site: REMOTE

Duration: 6 Months

Expected Start Date: Immediate

Number of Position: 1

Please send your responses back to

About Solution IT

Solution IT is a national IT consulting company specializing in: Technology Staffing and Oracle E-Business Solutions based in Boston, Massachusetts.
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