Microsoft Contact Center Architect (Remote)
Posted 4 days ago by 1751007167
Negotiable
Outside
Remote
USA
Summary: As a Microsoft Contact Center Architect, you will lead the design of enterprise-scale Microsoft Dynamics implementations, focusing on strategy, technical execution, and integration to enhance customer experience. This role demands extensive knowledge of Microsoft Dynamics 365 and the Azure ecosystem, along with a strong background in cloud-based contact center solutions. Your expertise will be crucial in ensuring the scalability and performance of implementations while providing technical leadership to development teams.
Key Responsibilities:
- Define architecture for Dynamics-based contact center solutions.
- Ensure scalability, performance, and security of implementations.
- Lead integration with third-party platforms and AI capabilities.
- Provide technical leadership and mentorship to development teams.
- Optimize contact center workflows for efficiency and automation.
Key Skills:
- experience in Contact Center Architecture.
- Deep expertise in Microsoft Dynamics 365.
- Strong knowledge of the Azure ecosystem.
- Proven experience designing and implementing large-scale solutions.
- Strong background in cloud architecture and contact center automation.
- Hands-on experience with AI-driven customer service technologies.
- Ability to lead technical discussions and solution roadmaps.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Microsoft Contact Center Architect (Remote)
Location: Remote
Pay Rate: To be discussed
Important Note: Background verification must be fully cleared prior to onboarding.
Job Summary:
As a Contact Center Architect, you'll lead solution design for enterprise-scale Microsoft Dynamics implementations. You'll drive strategy, oversee technical execution, and ensure seamless integrations that enhance customer experience. This role requires deep expertise in Microsoft Dynamics 365 and the Azure ecosystem, with a proven background in designing and implementing large-scale, cloud-based contact center solutions.
Required Skills:
- experience in Contact Center Architecture.
- Deep expertise in Microsoft Dynamics 365.
- Strong knowledge of the Azure ecosystem.
- Proven experience designing and implementing large-scale solutions.
- Strong background in cloud architecture and contact center automation.
- Hands-on experience with AI-driven customer service technologies.
- Ability to lead technical discussions and solution roadmaps.
Key Responsibilities:
- Define architecture for Dynamics-based contact center solutions.
- Ensure scalability, performance, and security of implementations.
- Lead integration with third-party platforms and AI capabilities.
- Provide technical leadership and mentorship to development teams.
- Optimize contact center workflows for efficiency and automation.
Thanks,
_______________________________________
Aditya Jain | New York Technology Partners
120 Wood Avenue S | Suite 504 | Iselin NJ 08830
Email: Direct: EXT: 482
|