Required Qualifications
5+ years of experience administering c in an enterprise environment
Expert-level experience with: SharePoint Online and SharePoint Admin Center
Exchange Online and Exchange Admin Center
Microsoft Teams and Teams Admin Center
Strong PowerShell scripting skills for M365 administration
Solid understanding of Azure AD / Entra ID (identity, authentication, and access management)
Experience troubleshooting hybrid environments (on-prem AD, Exchange hybrid)
Strong analytical, documentation, and communication skills
Key Responsibilities
Microsoft 365 Administration & Engineering
Administer and optimize Microsoft 365 services, with deep hands-on ownership of: SharePoint Admin Center (Online sites, permissions, governance, storage, sharing)
Exchange Admin Center (Online mailboxes, transport rules, retention, hybrid configurations)
Teams Admin Center (Policies, voice, meetings, apps, and integrations)
Design, implement, and maintain M365 configurations aligned with organizational standards and best practices
Manage tenant-wide settings, service health, licensing, and capacity planning
Tier 3 Support & Escalation
Act as the highest-level escalation point for complex M365 incidents and service degradation
Perform root cause analysis (RCA) and implement long-term corrective actions
Engage Microsoft Premier/Unified Support as needed and manage cases to resolution
Security, Compliance & Governance
Partner with security teams to implement and maintain: Conditional Access policies
Data Loss Prevention (DLP)
Retention and eDiscovery policies
Ensure compliance with organizational and regulatory requirements
Support audits and security reviews related to M365 services
Automation & Optimization
Develop and maintain automation using PowerShell, Microsoft Graph, and M365 APIs
Improve operational efficiency through scripting, standardization, and self-service tooling
Evaluate and deploy new M365 features and capabilities
Collaboration & Leadership
Mentor Tier 1 and Tier 2 support staff
Create and maintain technical documentation, runbooks, and standards
Provide architectural input for M365-related projects and migrations