medicare concierge agent
Posted 6 days ago by 1756374446
Negotiable
Outside
Remote
providence, rhode island (remote)
Summary: In this temporary role as a Medicare Concierge Agent, you will advocate for Medicare members by addressing their inquiries about benefits, services, and policies. You will also identify and resolve issues affecting members and providers while supporting the organization's retention strategy through exceptional service. This position is remote and based in Providence, Rhode Island.
Key Responsibilities:
- Respond to inquiries from Medicare members regarding benefits, products, services, resources, network, and policies.
- Identify problems affecting members and providers and notify the appropriate business areas to resolve issues.
- Track the resolution of issues to ensure member satisfaction.
- Support the organization’s retention strategy by providing exceptional service to members and providers.
Key Skills:
- Strong communication skills.
- Ability to resolve issues effectively.
- Customer service orientation.
- Knowledge of Medicare benefits and policies.
Salary (Rate): £15.99 hourly
City: Providence
Country: United States
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: Other
In this temporary role you will serve as an advocate for Medicare members by responding to the members’ inquiries regarding benefits, products, services, resources, network and policies. Identify problems affecting members and providers; notify the appropriate business area(s) to resolve issues and track resolution. Support the organization’s retention strategy by providing exceptional service to members and providers. If you would like to lea