Marketing Operations

RESPONSIBILITIES:
Kforce has a client in San Francisco, CA that is seeking a highly organized and detail-oriented Marketing Operations/Program Coordinator to support the execution of customer marketing programs.

Summary:
This role sits at the center of cross-functional initiatives, ensuring workflows run smoothly, data is accurate, and deliverables stay on track. This is an execution-focused role ideal for someone who thrives in fast-paced environments, is process-driven, and enjoys working across systems and teams to keep programs moving forward efficiently.

Roles and Responsibilities:
Program Execution & Coordination:
* Track timelines, deliverables, and dependencies across multiple concurrent workstreams
* Ensure program milestones are met and nothing falls through the cracks
* Coordinate inputs across marketing, sales, and customer-facing teams

Process & Workflow Optimization:
* Document and standardize operational workflows to improve efficiency and scalability
* Identify areas of inefficiency and implement process improvements
* Maintain and update playbooks, process guides, and internal documentation

Systems & Tools Management:
* Work across multiple platforms including project management tools, CRMs, and content systems
* Maintain accurate, up-to-date data across program trackers and internal databases
* Build dashboards and trackers to provide clear visibility into program status

Content & Campaign Operations:
* Support operational workflows for content production, including approvals, handoffs, and delivery tracking
* Manage campaign calendars and coordinate asset readiness across teams

Customer Program Support:
* Maintain the customer reference and story pipeline, including tracking status and coordinating outreach

Reporting & Insights:
* Pull and organize data from relevant platforms to support program reporting
* Prepare inputs for stakeholder updates and performance reporting

REQUIREMENTS:
* 3+ years of experience in marketing operations, program coordination, or a similar execution-focused role
* Strong organizational skills with the ability to manage multiple workstreams simultaneously
* Experience with project management and collaboration tools (e.g., Asana, Airtable, Notion, Google Workspace)
* Comfort using AI tools to enhance productivity and streamline workflows
* Clear, concise communicator with a proactive approach to status updates and issue flagging

Preferred Qualifications:
* Experience supporting customer marketing, customer success, or reference programs
* Familiarity with CRM or customer advocacy platforms (e.g., Salesforce or similar tools)
* Hands-on experience using AI tools for workflow automation
* Exposure to reporting tools (e.g., Google Analytics or similar platforms)
* Experience working with external vendors or agencies

What Makes You a Great Fit:
* Detail-oriented with a strong sense of operational ownership
* Process-minded with a focus on efficiency and continuous improvement
* Comfortable navigating ambiguity and managing shifting priorities
* Collaborative, proactive, and reliable - someone teams trust to keep things moving
* Able to connect systems, workflows, and people to drive smooth execution

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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