Summary: The Customer Marketing Consultant will support the strategy, planning, and execution of customer marketing programs, collaborating with various teams to ensure effective communication and alignment with business objectives. The role requires a data-driven marketer with experience in integrated marketing strategies and campaign optimization to enhance product usage and customer retention.

Key Responsibilities:

• Assist with the creation, scheduling, and execution of customer communications through multiple platforms, ensuring consistency in messaging, tone, and brand.
• Act as a point of contact for cross-functional teams to ensure alignment and consistency of customer-facing messages.
• Collaborate closely with teams to ensure timely, relevant, and effective customer communications across the post-sale customer experience.
• Support the design and execution of customer marketing campaigns aimed at increasing product usage, retention, and renewals.
• Optimize ongoing campaigns based on performance data to continually improve engagement.
• Collaborate with stakeholders to document requirements and manage timelines for customer communication initiatives.
• Ensure effective management of product end-of-life, rollover, and seasonal communication strategies.
• Monitor key customer data points to identify trends and opportunities for communication strategies.
• Provide insights into customer behavior and campaign effectiveness, delivering reports and recommendations to leadership.

Key Skills:

• 5-8 years of experience in lifecycle marketing or a similar role.
• Strong project management skills with the ability to manage multiple complex projects simultaneously.
• Familiarity with marketing automation tools (e.g., Eloqua, Gainsight, SFDC).
• Ability to use customer data and analytics for decision-making and campaign optimization.
• Excellent written and verbal communication skills.
• Proven ability to collaborate effectively with cross-functional teams.
• Detail-oriented with a passion for delivering high-quality work.

Salary (Rate): undetermined

City: undetermined

Country: United States of America

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Marketing