What you'll be doing
- Acting as the primary operational contact for strategic partners
- Responding to partner enquiries in a professional and timely manner
- Managing escalations from investigation through to resolution
- Working cross-functionally with internal teams to resolve complex issues
- Monitoring operational performance, risks and trends across accounts
- Preparing reports, insights and data for business reviews
- Supporting partners with product updates, process changes and new features
- Identifying recurring issues and recommending process improvements
- Building strong relationships with partners while delivering outstanding support
What we're looking for
- 3+ years' experience within Account Management, Customer Success, Partner Support or Customer Support
- Experience managing a portfolio of customer or partner accounts
- Strong escalation management and problem-solving skills
- Excellent written and verbal communication abilities
- Strong stakeholder management experience
- Ability to manage multiple priorities in a fast-paced environment
- Analytical mindset with strong attention to detail
- Experience using Salesforce or similar CRM platforms
- Experience using Google Workspace
- Jira experience would be beneficial
Nice to have
- Travel, hospitality or marketplace experience
- Additional European languages
Rate:
Not specified
Location:
United Kingdom
IR35 Status:
Not specified
Remote Status:
Remote
Industry:
Project Management
Seniority Level:
Mid-Level