Job Description
Manhattan Active Warehouse Management Support. Following are the critical responsibilities for this position :-
Key Responsibilities
- Technical Support: Provide advanced (L2/L3) support, troubleshoot issues, resolve bugs.
- System Management: Perform MAWM configuration for bug fixes and performance tuning , and ensure alignment with business needs, handling updates, patches, and upgrades.
- Process Improvement: Develop automated solutions, optimize workflows (picking, packing, etc.), and identify enhancements.
- Cross-Functional Collaboration: Work with IT, infrastructure, ERP (e.g., SAP), and warehouse operations teams.
- Vendor Liaison : Collaborate with Manhattan CSO organization on issue resolution, platform capabilities and enhancements.
- Adhere and align to IT Change Management and Governance Process.
Qualifications
Should have experience working in WMS Support team
Warehouse operations domain experience is a must.
Should be open to travel at least 20% with no restrictions to travel to Mexico and Canada.
10+ years of working with best in breed WMS Solutions is a must.
Manhattan WMS and LM experience is mandatory
Needs to have multiple full lifecycle MAWM Implementation experience
Should have the good understanding of the complete WMS Process Flows.
Good experience in WMS Cloud implementations.
Understanding & Developing Complex WMS Rules.
Understanding & Developing Workflows.
Should have excellent technical skills and should be able to independently handle the technical assignments.
Understand & capable of designing WMS and/or Legacy system(s) Integrations.
Must possess strong communication skills both verbal and written