Job Description
Manhattan Active Warehouse Management Support . Following are the critical responsibilities for this position :-
Key Responsibilities
Technical Support: Provide advanced (L2/L3) support, troubleshoot issues, resolve bugs.
System Management: Perform MAWM configuration for bug fixes and performance tuning , and ensure alignment with business needs, handling updates, patches, and upgrades.
Process Improvement: Develop automated solutions, optimize workflows (picking, packing, etc.), and identify enhancements.
Cross-Functional Collaboration: Work with IT, infrastructure, ERP (e.g., SAP), and warehouse operations teams.
Vendor Liaison : Collaborate with Manhattan CSO organization on issue resolution, platform capabilities and enhancements.
Adhere and align to IT Change Management and Governance Process.
Qualifications
- Should have experience working in WMS Support team
- Warehouse operations domain experience is a must.
- Should be open to travel at least 20% with no restrictions to travel to Mexico and Canada.
- 10+ years of working with best in breed WMS Solutions is a must.
- Manhattan WMS and LM experience is mandatory
- Needs to have multiple full lifecycle MAWM Implementation experience
- Should have the good understanding of the complete WMS Process Flows.
- Good experience in WMS Cloud implementations.
- Understanding & Developing Complex WMS Rules.
- Understanding & Developing Workflows.
- Should have excellent technical skills and should be able to independently handle the technical assignments.
- Understand & capable of designing WMS and/or Legacy system(s) Integrations.
- Must possess strong communication skills both verbal and written