Description
The Managed Services / Bus Apps Operations Lead is responsible for leading end-to-end delivery, strategy, and optimization of various Business Applications across Commercial, Quality, R&D, and Corporate domains within the life sciences industry. This role combines technical architecture expertise, client engagement leadership, and managed services delivery to support emerging biopharma and mid-sized pharmaceutical organizations.
Key Responsibilities
- Veeva Vault Strategy & Architecture
- Lead the design, configuration, and optimization of Veeva Vault applications including:
- PromoMats, MedComms, CRM
- QualityDocs, QMS, Training
- CTMS, eTMF, RIM
- Define scalable architecture and implementation strategies to improve deployment timelines and operational efficiency
- Drive innovation initiatives (e.g., accelerators, AI-enabled use cases) to enhance platform value
Corporate/Enabling Functions Domain Expertise
- Provide expertise for core Corporate platforms to support Enabling business functions, such as:
- Legal
- Finance
- Training
Client Engagement & Delivery Leadership
- Manage a portfolio of life sciences clients across therapeutic areas such as oncology, neuroscience, and rare diseases
- Serve as a trusted advisor to business stakeholders, translating regulatory and commercial requirements into technical solutions
- Lead cross-functional delivery teams (onshore/offshore) and ensure high-quality project execution
Managed Services & Operations
- Oversee managed services delivery including ticketing workflows, SLAs, and support models
- Optimize internal processes using tools such as Jira to improve service efficiency and governance
- Ensure ongoing system performance, user adoption, and continuous improvement
Business Development & SOW Management
- Partner with leadership to:
- Scope new opportunities
- Estimate project budgets and timelines
- Develop Statements of Work (SOWs)
- Support client expansion and account growth initiatives
- Collaborate with strategic partners (e.g., Veeva, Agiloft)
Compliance, Validation & GxP
- Ensure all implementations adhere to GxP validation standards
- Lead validation activities including:
- Requirements documentation
- Traceability matrices
- UAT, PQ, and system testing
- Maintain audit readiness and regulatory compliance
Team Leadership & Mentorship
- Lead and mentor business analysts, consultants, and technical teams
- Manage performance evaluations and career development
- Foster a collaborative, high-performing delivery culture
Top Skills
Required Qualifications
Bachelor’s or Master’s degree in Biomedical Sciences, Life Sciences, or related field
8+ years of experience in life sciences consulting, business analysis, or Veeva Vault implementation
Deep expertise across Veeva Vault ecosystem (Commercial, Quality, and R&D modules)
Strong understanding of GxP validation and regulatory compliance
Proven experience leading cross-functional and global delivery teams
Preferred Qualifications
- Veeva Vault System Administrator Certification
- Experience with Agile tools (e.g., Jira) and enterprise platforms (Coupa, Agiloft, Salesforce CRM, NetSuite)
- Exposure to AI/GenAI use cases in life sciences or commercial operations
- Strong background in client relationship management and business development
Key Skills
- Veeva Vault Configuration & Architecture
- Business Analysis & Requirements Gathering
- GxP Validation & Compliance
- Client Engagement & Stakeholder Management
- Managed Services Delivery
- Leadership & Team Development
Why This Role
This role is ideal for a results-driven leader passionate about advancing life sciences technology solutions, driving operational excellence, and delivering impactful outcomes for biopharma clients.