Managed Service Desk Lead - Full time - Remote - Start ASAP
Posted 2 days ago by 1772873702
Negotiable
Undetermined
Remote
India, Asia
Summary: We are looking for an experienced Managed Service Desk Lead with expertise in ServiceNow to oversee a Managed Service Desk. The role involves managing operations, reporting, and KPI creation, with a strong emphasis on structured onboarding and knowledge management. The position is fully remote and requires excellent English skills. Immediate availability is preferred as the project starts ASAP.
Key Responsibilities:
- Management and operational control of a Managed Service Desk
- Ensuring stable and efficient service desk operations
- Creation and analysis of reports and KPI evaluations in ServiceNow
- Utilization of ServiceNow for service process management, monitoring, and reporting
- Independent planning and execution of tasks
- Onboarding of service desk knowledge and development and maintenance of documentation
- Conducting knowledge transfer and structuring service desk processes
Key Skills:
- Experience in managing or coordinating a service desk or managed service desk
- Solid practical experience with ServiceNow, particularly in reporting and KPI creation
- Experience in building and transferring service desk knowledge (knowledge management)
- Structured, independent, and proactive work style
- Excellent English skills (project language)
Salary (Rate): undetermined
City: undetermined
Country: India
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
We are seeking an experienced Managed Service Desk Lead with ServiceNow expertise for our client.
Your primary responsibility will be managing a Managed Service Desk, including structured onboarding and building service desk knowledge. A key focus will also be on reporting and KPI creation in ServiceNow.
Responsibilities:
* Management and operational control of a Managed Service Desk
* Ensuring stable and efficient service desk operations
* Creation and analysis of reports and KPI evaluations in ServiceNow
* Utilization of ServiceNow for service process management, monitoring, and reporting
* Independent planning and execution of tasks
* Onboarding of service desk knowledge and development and maintenance of documentation
* Conducting knowledge transfer and structuring service desk processes
Requirements:
* Experience in managing or coordinating a service desk or managed service desk
* Solid practical experience with ServiceNow, particularly in reporting and KPI creation
* Experience in building and transferring service desk knowledge (knowledge management)
* Structured, independent, and proactive work style
* Excellent English skills (project language)
Project Details:
* Start: ASAP
* Duration: 3 months
* Workload: Full-time
* Location: 100% Remote
* Project language: English
Telephone interviews with our client can be arranged at short notice - a quick decision is anticipated.
If you are interested in this project or can recommend suitable candidates, I look forward to hearing from you.
Reference
CR/133050_1772806657
Date
6 Mar 2026