Major Incident Manager
Posted 1 week ago by TEKsystems
Negotiable
Inside
Remote
Glasgow, UK
Summary: The Major Incident Manager role involves overseeing critical service restoration through the Major Incident Management process for a Glasgow-based client. This fully remote position requires leading major service incidents to successful recovery while collaborating with technical teams and stakeholders. The role demands availability for out-of-hours support and entails documentation and monitoring of incident resolution. The contract is initially for three months with a rolling basis.
Key Responsibilities:
- Lead major service incidents to successful full recovery.
- Document and monitor the progress towards resolution for all incidents and potential ongoing problems.
- Collaborate with technical teams and stakeholders through various communication channels.
- Support a 24/7/365 incident management function, including out-of-hours/on standby work.
- Facilitate the running of incidents end to end.
Key Skills:
- 5+ years Major Incident Management experience within Enterprise level environments (500+ users).
- Strong experience in facilitating the running of an incident end to end.
- Ability to work on-call weekend work - 1 in 5 weekends.
- Strong multi-tasking skills.
- Strong documentation skills.
Salary (Rate): undetermined
City: Glasgow
Country: UK
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Major Incident Manager
Job Description
We are supporting one of our Glasgow based clients whom are looking to onboarding a Major Incident Manager for an initial 3 month rolling contract. You will be joining a team that are responsible for critical service restoration through the operational Major Incident Management process. The role requires leading major service incidents to successful full recovery, documentation and monitoring the progress towards resolution for all incidents and potential ongoing problems.
This is a fully remote role, supporting a 24/7/365 incident management function. Thus, you will be required to work out of hours/on standby to support incidents and major IT releases. The role involves collaboration with technical teams and stakeholders through various communication channels to ensure effective service restoration and continual service improvement.
Top Skills;
- 5+ years Major Incident Management experience within Enterprise level environments (500+ users).
- Strong experience in Facilitating the running of an incident end to end.
- Ability to work on-call weekend work - 1 in 5 weekends.
- Strong multi-tasking skills.
- Strong documentation skills.
This role will be fully remote as mentioned and will be Inside IR35 for reference. Please apply within to find out more information on this role.
LocationGlasgow, UK
Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.
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