Key Responsibilities
- Administer and maintain the IBM/Rocket ITOM report management platform, including system configuration and user access provisioning.
- Perform Product Admin report setup — defining report parameters, scheduling, formatting, and output routing.
- Execute distribution data entry services ensuring accurate recipient mapping and delivery confirmation.
- Troubleshoot report generation failures and distribution errors in a timely manner.
- Collaborate with infrastructure operations teams to align reporting outputs with SLA and KPI requirements.
- Document standard operating procedures (SOPs) and knowledge articles for ITOM reporting processes.
- Identify and implement opportunities to automate or streamline report setup and distribution workflows.
- Provide mentorship and knowledge transfer to junior team members on ITOM tooling best practices.
Key Requirements and Technology Experience
- 5-8 years of hands-on experience with Client/Rocket ITOM report management tools.
- Demonstrated experience performing Product Admin functions including report setup, configuration, and maintenance.
- Proven experience with distribution data entry services — recipient management, routing rules, and delivery validation.
- Experience working in large-scale, multi-client managed services environments.
- Familiarity with ITIL service management frameworks and best practices.
- Experience with adjacent reporting and scheduling tools (e.g., Control-M, Automic).
- Knowledge of Client or similar ITSM platforms and integration patterns.
- Scripting experience in Python, PowerShell, or shell for report automation.
- Experience in automotive or manufacturing industry IT environments.
Rate:
Not specified
Location:
United States
IR35 Status:
Outside
Remote Status:
Remote
Industry:
IT
Seniority Level:
Mid-Level