Job Description
Engineers and supports collaboration platforms, meeting room technology, messaging, file sharing, telepresence, and productivity tools used by clinical, research, and administrative teams.
Level IV scope
Lead / principal resource; architecture, governance, escalation, and service ownership.
Core responsibilities
- Administer and optimize collaboration platforms such as Microsoft 365, Teams, SharePoint, OneDrive, Zoom/Webex, room systems, and related integrations.
- Troubleshoot user, meeting, device, calling, calendar, and interoperability issues across collaboration services.
- Implement policies, retention, governance, security, access, guest collaboration, and compliance controls.
- Support migrations, enhancements, feature rollouts, adoption campaigns, and operational readiness.
- Develop runbooks, user guidance, service metrics, and automation for repeatable administration tasks.
Level expectations
Acts as senior SME or tower lead, governs standards and controls, leads major incident/problem resolution and optimization, advises stakeholders, and drives service improvement and knowledge transfer.
Skills/Experience
Microsoft 365/collaboration platforms, identity/access basics, scripting, governance, troubleshooting, change management, and healthcare communication needs
All network technologies, Routing, Switching, Wireless and Firewalls and basic knowledge on Zscalers. No design experience required but if posses it will be added advantage