Position: ServiceNow HRSD Reporting/Analytics Lead
Location: REMOTE
Duration: 3-6 mo C2H
Interview Process: 2 rounds
ServiceNow Scope / Primary Area
HR Service Delivery / HR Case Management
HRSD is the core ServiceNow area for this role.
Must Haves
- HR Service Delivery
- HR Case Management
- How HR cases are configured/set up
- ServiceNow data structures
- Where/how to pull the appropriate data
- Case trends and patterns
- Reporting against HR case data
- Mining case data for process improvement opportunities
- Reporting & Dashboarding
- Deep ServiceNow experience
- ServiceNow HR Service Delivery (HRSD)
- HR Case Management
- Strong hands-on ServiceNow reporting/dashboarding capabilities
- Experience creating complex/custom reports
- Strong understanding of ServiceNow data and where/how to pull information
- Ability to analyze HR case data for trends/root causes
- Experience with HR Knowledge Management
- Experience with HR portals / portal analytics
- Ability to identify process improvement opportunities through data
- Strong business/stakeholder interaction skills
- Technical + functional background, leaning more technical
- Ability to operate independently and take ownership rather than simply take orders.
- Determine what data needs to be pulled and from where.
- Translate business questions into meaningful reporting.
- Analyze trends rather than simply produce requested reports.
- Identify root causes/process gaps from reporting.
- Power BI/Tableau: Nice to have, but not required. There is a separate analytics team that can support analytics outside of ServiceNow.
Rate:
Not specified
Location:
Remote
IR35 Status:
Outside
Remote Status:
Remote
Industry:
Data & Analytics
Seniority Level:
Not Specified