Job Summary
This role is responsible for resolving complex issues, driving service stability, governing SLAs, managing releases, and identifying continuous improvement opportunities.
Key Responsibilities
- Lead resolution of Major (P1/P2) incidents and coordinate stakeholder communications.
- Perform advanced troubleshooting of complex Looker reporting, dashboard, model, and performance issues.
- 6+ years of Business Intelligence / Analytics support experience.
- 4+ years of hands-on Looker development experience.
- Strong knowledge of LookerML, Explores, Dashboards, PDTs, and Data Modelling.
- Experience with SQL and data warehouse platforms.
- Strong incident, problem, and change management knowledge.
- Experience preparing RCAs and managing production outages.
- Excellent stakeholder and client communication skills.
- Own Root Cause Analysis (RCA) and drive corrective/preventive actions.
- Ensure SLA compliance through service governance and operational oversight.
- Conduct monthly service reviews and present service performance metrics.
- Engage with business stakeholders to review priorities, issues, and enhancement opportunities.
- Approve and validate releases, deployments, and production changes.
- Perform capacity planning, usage trend analysis, and platform optimization.
- Drive automation and continuous service improvement initiatives.
- Mentor L2 support engineers and provide technical guidance.
Rate:
Not specified
Location:
Remote
IR35 Status:
Outside
Remote Status:
Remote
Industry:
Data & Analytics
Seniority Level:
Senior