Responsibilities
Project Leadership & Delivery
CRM & Commercial Systems Management
Business & Stakeholder Engagement
Vendor & Resource Management
Compliance & Quality Management
Data & Integration Oversight
Change Management & User Adoption
Project Leadership & Delivery
- Manage end-to-end CRM and business applications projects from initiation through deployment and hypercare.
- Develop project plans, schedules, budgets, resource plans, and governance frameworks.
- Lead project teams consisting of business stakeholders, technical resources, vendors, consultants, and offshore delivery teams.
- Ensure projects are delivered on time, within scope, and within budget.
- Identify and manage project risks, issues, dependencies, and mitigation plans.
- Drive project status reporting and executive communications.
CRM & Commercial Systems Management
- Lead implementations, upgrades, migrations, and optimization initiatives for CRM and commercial platforms.
- Support initiatives involving:
- Veeva CRM
- Salesforce Life Sciences Cloud
- Salesforce Health Cloud
- Veeva Align
- Territory Management
- Incentive Compensation
- Customer Master Data
- Omnichannel Engagement
- Call Planning
- Digital Marketing Integrations
- Coordinate business application releases, testing, deployment, and change management activities.
Business & Stakeholder Engagement
- Partner with Commercial Operations, Sales Leadership, Marketing, Medical Affairs, Market Access, and Patient Services teams.
- Facilitate requirements gathering workshops and business process reviews.
- Translate business objectives into actionable project deliverables.
- Manage stakeholder expectations and ensure alignment across cross-functional teams.
- Provide project governance updates to leadership and steering committees.
Vendor & Resource Management
- Coordinate activities across internal teams and external implementation partners.
- Manage vendor relationships, project deliverables, and contractual obligations.
- Oversee resource planning and capacity management.
- Ensure effective collaboration between onshore, offshore, and nearshore delivery teams.
Compliance & Quality Management
- Ensure projects comply with GxP, FDA, HIPAA, GDPR, SOX, and company quality standards.
- Coordinate validation documentation and Computer System Validation (CSV) activities as required.
- Support audit readiness activities and quality reviews.
- Ensure proper documentation and change control procedures are followed.
Data & Integration Oversight
- Coordinate efforts involving customer master data, healthcare professional (HCP) data, and healthcare organization (HCO) data.
- Collaborate with integration and data teams supporting:
- Veeva Network
- MDM platforms
- ERP systems
- Data warehouses
- Marketing automation platforms
- Analytics solutions
- Ensure data migration and integration activities meet quality and business requirements.
Change Management & User Adoption
- Lead organizational change management efforts for CRM programs.
- Coordinate training, communication, and user adoption initiatives.
- Support business readiness, user acceptance testing (UAT), and deployment planning.
- Drive successful transition to support and managed services teams.
Required skills
- 8+ years of project management experience.
- 5+ years managing CRM or business applications projects in life sciences organizations.
- Experience delivering large-scale technology projects within pharmaceutical, biotechnology, or medical device companies.
- Proven success managing cross-functional global project teams and multiple workstreams simultaneously.
Education
- Bachelor's degree in Information Technology, Business, Life Sciences, Engineering, or related field.
- Master's degree preferred.
Work Site
- Remote (EST)
Duration
- 6 Months
Expected Start Date
- 2 Weeks
Number of Positions
- 01
Rate:
Not specified
Location:
Remote
IR35 Status:
Outside
Remote Status:
Remote
Industry:
Project Management
Seniority Level:
Mid-Level