Job Summary
Our Banking client is seeking an experienced Experience Designer Lead to support digital servicing solutions, with a focus on shopping functionality. The ideal candidate will have a strong background in User Experience (UX), Design Strategy, or Human-Centered Design, along with hands-on Figma expertise and the ability to guide design initiatives across multiple product areas.
The selected candidate will join a collaborative team of approximately 10 designers, balancing strategic thinking, hands-on design execution, and cross-functional collaboration to deliver intuitive, customer-focused digital experiences.
Note: The role is fully remote during the 6–12-month contract period. Upon conversion to full-time employment, the candidate must be able to work onsite/hybrid in Farmers Branch, TX.
Roles and Responsibilities
- Balance design strategy with hands-on execution, ensuring alignment with business objectives and user needs across multiple product areas.
- Identify user problems and business goals, map user flows, and prototype interactive experiences.
- Collaborate with cross-functional teams to establish shared roadmaps and a unified vision for customer-focused outcomes.
- Guide and mentor designers by defining design objectives, setting goals, and establishing delivery timelines.
- Develop and maintain design frameworks, systems, and reusable components to ensure consistent UX across multiple customer touchpoints.
- Apply UI/UX expertise to enhance and improve existing digital products.
- Ensure continuity between UX prototypes and the final end-user experience by reviewing development execution and providing design approvals.
- Support user observation, research, and analysis to understand customer needs, behaviors, and challenges.
- Use quantitative and qualitative data to inform design decisions and improve user experiences.
Must-Have Technical Skills
- Expert-level proficiency in Figma.
- Working knowledge of Jira, Confluence, and SharePoint.
- Strong experience in User Experience (UX), User Interface (UI) design, or Human-Centered Design.
- Experience developing user flows, prototypes, and design systems.
Nice-to-Have Skills
- Experience with design strategy and translating business objectives into design solutions.
- Strong user mapping and journey mapping skills.
- Banking or financial services industry experience is preferred.
- Experience mentoring designers and collaborating with cross-functional teams.
Employment Requirements
- W2 employment only. No C2C.
- Banking or financial services experience is preferred.
- Candidates must be willing and able to work onsite/hybrid in Farmers Branch, TX, upon conversion to full-time employment.