Lead Support Analyst

Must have Skills

• MediaGenix's WHATSOn
• Media Industry
• Scheduling Platform
• Integrated Broadcast Management System (IBMS)

Good To Have Skills

• SQL / Oracle PL/SQL
• Solid understanding of technology
• Undergraduate Degree should be fine

Job Description

• Experience with Operative's Integrated Broadcast Management System (IBMS), or MediaGenix's WHATSOn or other distribution and scheduling software is a mandatory requirement for this role.
• Experience leading a team of Application Support Analysts -Working knowledge of the Windows operating environment.
• Competency in relational database structures, particularly SQL and Oracle PL*SQL.
• Experience in Service Desk environments and IT ticket resolution workflows -Experience with Service Now, Jira or other ticket management software.
• Experience with process documentation and process documentation tools (such as PowerPoint and Visio).
• Excellent analytical, communication (both verbal and written), facilitation/organizational skills.
• Very strong results with people and thought leadership skills.
• Strategic, innovative thinking and vision.
• Strong business acumen.
• Excellent analytical skills.
• Excellent organizational skills with particular attention to detail.
• Ability to work independently in a fast-paced environment.
• Ability to learn new skills and concepts quickly.