Lead Specialist – IT Applications Support/Remote
Posted Today by Apetan Consulting
Negotiable
Undetermined
Remote
Remote
Summary: We are seeking an experienced Lead Specialist – IT Applications Support to oversee the support, maintenance, and performance of business-critical applications. The role involves leading support teams, resolving complex issues, and ensuring high availability and reliability of applications.
Key Responsibilities:
- Lead and manage application support activities across multiple systems
- Provide Level 2/Level 3 support for critical application issues
- Monitor application performance and ensure system uptime and reliability
- Troubleshoot and resolve complex technical and functional issues
- Coordinate with development, infrastructure, and business teams
- Manage incident, problem, and change management processes
- Ensure timely resolution of tickets as per SLAs
- Maintain documentation, knowledge base, and standard procedures
- Drive continuous improvement and automation in support processes
- Mentor and guide junior support team members
Key Skills:
- Strong experience in application support and incident management
- Knowledge of ITIL processes (Incident, Problem, Change Management)
- Familiarity with ticketing tools (ServiceNow, Jira, etc.)
- Basic understanding of databases (SQL queries, troubleshooting)
- Experience with application monitoring tools
- Strong troubleshooting and analytical skills
- Understanding of web applications, APIs, and system integrations
Salary (Rate): undetermined
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Job Title: Lead Specialist – IT Applications Support
Location-Remote
Job Summary:
We are seeking an experienced Lead Specialist – IT Applications Support to oversee the support, maintenance, and performance of business-critical applications. The role involves leading support teams, resolving complex issues, and ensuring high availability and reliability of applications.
Key Responsibilities:
- Lead and manage application support activities across multiple systems
- Provide Level 2/Level 3 support for critical application issues
- Monitor application performance and ensure system uptime and reliability
- Troubleshoot and resolve complex technical and functional issues
- Coordinate with development, infrastructure, and business teams
- Manage incident, problem, and change management processes
- Ensure timely resolution of tickets as per SLAs
- Maintain documentation, knowledge base, and standard procedures
- Drive continuous improvement and automation in support processes
- Mentor and guide junior support team members
Required Skills & Qualifications:
- Strong experience in application support and incident management
- Knowledge of ITIL processes (Incident, Problem, Change Management)
- Familiarity with ticketing tools (ServiceNow, Jira, etc.)
- Basic understanding of databases (SQL queries, troubleshooting)
- Experience with application monitoring tools
- Strong troubleshooting and analytical skills
- Understanding of web applications, APIs, and system integrations
Preferred Qualifications:
- Experience in enterprise applications (ERP, CRM, or custom apps)
- Exposure to cloud platforms (AWS, Azure, or Google Cloud Platform)
- Knowledge of scripting (PowerShell, Python, or Shell)
- ITIL certification or equivalent
- Experience with automation tools and DevOps practices
Education & Experience:
- Bachelor’s degree in Computer Science, IT, or related field
- 6–9+ years of experience in IT application support or related roles