Primary Responsibilities
- These represent a significant portion of the day-to-day work and require candidates with strong production operations, incident management, release management, disaster recovery, and service reliability experience.
- Lead production support activities for critical customer-facing applications and services.
- Coordinate application release activities, deployment planning, implementation execution, and post-release validation.
- Manage change requests throughout the approval and implementation lifecycle.
- Lead or coordinate P1 and P2 incident response efforts, including war room facilitation and stakeholder communications
- Drive Root Cause Analysis (RCA) activities and ensure corrective actions are implemented.
- Present incident reviews and service improvement recommendations to leadership teams.
- Plan, coordinate, and execute Disaster Recovery (DR) exercises across Stage and Production environments.
- Partner with Engineering and DevOps teams to identify and remediate security vulnerabilities and compliance findings.
- Coordinate monthly security scanning and remediation activities with QA and partner teams.
- Support operational governance activities, including service reviews, PLM reviews, and reliability initiatives.
- Maintain CMDB and Configuration Item (CI) documentation and operational records.
- Manage operational forecasts, capacity planning, and health service reporting.
- Collaborate with third-party vendors and external partners to resolve service requests and production issues.
- Review upcoming infrastructure and application changes to ensure operational readiness and risk mitigation.
- Support cloud platform operations, including Kubernetes, Kafka, Google Cloud Platform, and HCP Console technologies.
- Coordinate onboarding of Kafka topics, event streams, and related data integrations.
- Drive continuous improvement initiatives focused on automation, reliability, performance, and operational efficiency.
Required Qualifications
- Bachelor's degree in Computer Science or Information Technology or 6+ years of software engineering experience
- 8+ years of experience in object-oriented programming language JAVA
- 5+ years' experience as a lead production support for critical customer-facing applications and services.
- 3+ years of leading or coordinating P1 and P2 incident response efforts, including war room facilitation and stakeholder communications
- 3+ years of experience with any one public cloud platform like AWS or Azure or Google Cloud Platform
- 2+ years of experience with container technologies like Docker and Kubernetes
- 1+ years of experience with automation and scripting tools such as Python and Bash
Preferred Qualifications
- Excellent communication and interpersonal skills, with the ability to work collaboratively with development teams, stakeholders, and management
- Experience in problem-solving skills on complex technical issues and a proactive attitude towards identifying and addressing potential issues
- Experience with public cloud platforms, hybrid cloud environments, and migration strategies
- Experience with REST API design, micro services, and event driven architecture
- Experience with configuration and deployment management tools such as Ansible, Terraform
- Experience with configuration and maintenance of services such as load balancers, relational & NoSQL databases, and messaging systems
- Experience in monitoring and alerting tools such as Datadog, Prometheus, and Grafana
- Experience with incident response and post-mortem analysis
- Demonstrated excellent communication and interpersonal skills, with the ability to work collaboratively with development teams, stakeholders, and management
Rate:
Not specified
Location:
Remote or Bernards, New Jersey
IR35 Status:
Outside
Remote Status:
Remote
Industry:
IT
Seniority Level:
Senior