Lead ServiceNow ITSM Developer
Posted 1 week ago by 1750327843
Negotiable
Outside
Remote
USA
Summary: The role of Lead ServiceNow BPC involves conducting advisory workshops to align business processes with ServiceNow's leading practices, focusing on enhancing user story quality and minimizing customizations. The position requires leading remote workshops for various ITSM processes and providing guidance based on best practices. The candidate must possess at least one CIS certification. This role is remote and classified as outside IR35.
Key Responsibilities:
- Lead and participate in remote workshops for ITSM processes such as Incident Management, Problem Management, Change and Release Management, Service Catalog/Request Management, Knowledge Management, and Employee Center.
- Provide process guidance based on ServiceNow's leading practices to help standardize and optimize workflows.
- Review and provide feedback on user stories drafted by customer, ensuring alignment with out-of-the-box (OOTB) functionality and minimizing technical debt.
- Advise customer and customer stakeholders on process changes and the impact of deviations from OOTB configurations.
- Support customer teams by contributing to the design discussions and helping to visualize OOTB capabilities through relevant examples and demos.
Key Skills:
- At least one CIS certification.
- Experience with ServiceNow ITSM processes.
- Strong understanding of ServiceNow best practices.
- Ability to lead workshops and provide process guidance.
- Excellent communication and feedback skills.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
We are requesting a resource for the following roles and would be interested to know if you are able to fulfill. Please share your updates resume with a write up to be considered for the role ATLEAST ONE CIS CERTIFICATION IS MANDATE. Please share your writeup as well !
Role: Lead ServiceNow BPC
Location: Remote
Scope:
Lead BPC to conduct advisory workshops focused on aligning business processes with SN leading practices, enhancing user story qauity and minimizing customizations.
Tasks to be Performed:
- Lead and participate in remote workshops for ITSM processes such as Incident Management, Problem Management, Change and Release Management, Service Catalog/Request Management, Knowledge Management, and Employee Center.
- Provide process guidance based on ServiceNow's leading practices to help standardize and optimize workflows.
- Review and provide feedback on user stories drafted by customer, ensuring alignment with out-of-the-box (OOTB) functionality and minimizing technical debt.
- Advise customer and customer stakeholders on process changes and the impact of deviations from OOTB configurations.
- Support customer teams by contributing to the design discussions and helping to visualize OOTB capabilities through relevant examples and demos.
Thanks & Regards
Kundan Mishra
Sr. Technical Recruiter