RESPONSIBILITIES
- Lead the ongoing development, enhancement, and optimization of the ServiceNow platform
- Evaluate the existing environment to identify functionality gaps, improvement opportunities, and platform priorities
- Define recommendations and help shape the future ServiceNow roadmap
- Design, develop, configure, and customize ServiceNow applications and functionality
- Build and enhance integrations, workflows, and automation solutions
- Maintain a highly hands-on role, performing development and configuration work directly within the platform
- Expand platform capabilities beyond standard out-of-the-box functionality
- Provide technical direction and guidance to a small development/support team
- Partner with engineering and technology leadership on platform strategy and implementation
- Collaborate with existing ServiceNow resources to coordinate enhancements and changes
- Translate business and technical needs into scalable ServiceNow solutions
- Present platform recommendations, priorities, and technical concepts clearly to both technical teams and senior leadership
REQUIREMENTS
- Bachelor's degree in Computer Science, Information Technology, or a related field preferred
- ServiceNow certifications are preferred
- 5+ years of hands-on ServiceNow development, configuration, and platform experience
- Strong experience developing and customizing ServiceNow applications, workflows, and functionality
- Experience evaluating existing ServiceNow environments and identifying platform improvements and optimization opportunities
- Ability to develop technical recommendations and contribute to strategic platform roadmaps
- Experience building and supporting ServiceNow integrations and workflow automation
- Strong understanding of ServiceNow platform architecture, configuration, and development best practices
- Experience expanding ServiceNow functionality beyond standard out-of-the-box capabilities
- Ability to balance hands-on development responsibilities with technical leadership and strategic planning
- Experience leading or mentoring developers and providing technical guidance
- Strong troubleshooting, problem-solving, and solution-design skills
- Ability to translate business requirements into scalable ServiceNow solutions
- Strong communication and presentation skills with both technical teams and senior leadership
Rate:
Not specified
Location:
Burlington
IR35 Status:
Outside
Remote Status:
Remote
Industry:
IT
Seniority Level:
Senior