Lead Service Designer (Public Sector)
Posted 4 days ago by BrightBox Group
£525 Per day
Outside
Remote
Newcastle Upon Tyne, England, United Kingdom
Summary: The Lead Service Designer will work remotely to enhance service delivery strategies within the organization, collaborating closely with the Practise Manager and Practise Owner. The role focuses on improving service standards, optimizing efficiency, and facilitating the upskilling of colleagues in service design. This position is initially contracted until the end of March, with a likelihood of extension. The role is classified as outside IR35.
Key Responsibilities:
- Foster collaboration among teams within the CDIO to enhance ways of working, ensuring a focus on delivering maximum value to stakeholders.
- Strive for optimum efficiency in service delivery processes, aiming for quick time-to-value without compromising on quality.
- Work to improve service standards that lead to greater consistency and elevate the quality of services provided to customers.
- Facilitate the upskilling and development of colleagues, enhancing their skills, capabilities, and knowledge within the service design domain.
Key Skills:
- Demonstrated experience in service design or a related field.
- Strong analytical skills with the ability to understand and map value streams.
- Excellent communication and collaboration skills.
- Experience working within a Public Sector environment.
- A knowledge of Service Management and ITIL is desirable but not essential.
Salary (Rate): £525 daily
City: Newcastle Upon Tyne
Country: United Kingdom
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: Other
Job Title: Lead Service Designer
Location: Remote
Duration: Initial contract until the end of March (Likelihood for extension)
Day Rate: £525 per day (Outside IR35)
Role Overview: We are looking for a Service Designer to join our team. You will work closely with the Practise Manager and Practise Owner to implement strategies that enhance our service delivery and drive significant improvements across the organisation.
Your responsibilities will include:
- Cross-Cutting Collaboration: Foster collaboration among teams within the CDIO to enhance ways of working, ensuring a focus on delivering maximum value to our stakeholders.
- Efficiency Optimisation: Strive for optimum efficiency in our service delivery processes, aiming for quick time-to-value without compromising on quality.
- Service Standard Improvement: Work to improve service standards that lead to greater consistency and elevate the quality of services provided to our customers.
- Upskilling Development: Facilitate the upskilling and development of our colleagues, enhancing their skills, capabilities, and knowledge within the service design domain.
Required Skills:
- Demonstrated experience in service design or a related field.
- Strong analytical skills with the ability to understand and map value streams.
- Excellent communication and collaboration skills.
- Experience working within a Public Sector environment
- A knowledge of Service Management and ITIL is desirable but not essential.