Summary: The Lead Service Designer will join a global consulting firm for a 4-month contract, focusing on enhancing service experiences within the HR & People function. This role involves analyzing systems, processes, and policies, particularly emphasizing back-stage work. The position is primarily remote with occasional travel to a London office. The contract has the potential for extension based on project needs.

Key Responsibilities:

• Analyze service experience across systems, processes, and policies in the HR & People function.
• Focus on back-stage work to improve service delivery.
• Collaborate with the central Design practice on various projects.

Key Skills:

• Good experience as a Senior or Lead-level Service Designer.
• Experience in large enterprise organizations.
• Experience with formal value measurement frameworks (VMFs).

Salary (Rate): £640

City: London

Country: UK

Working Arrangements: remote

IR35 Status: inside IR35

Seniority Level: Senior

Industry: Consulting