Lead Service Designer
Posted 1 day ago by LSA Recruit
Negotiable
Undetermined
Remote
Greater London, England, United Kingdom
Summary: The Lead Service Designer role involves extensive experience in service design and user-centered design (UCD) approaches, particularly within agile teams and complex programs. The position requires strong stakeholder management and facilitation skills, with a focus on delivering service design methods and tools effectively. The role is flexible, allowing for remote work while also requiring regular visits to client offices in London. Experience in healthcare and familiarity with GDS/NHS service standards are advantageous.
Key Responsibilities:
- Apply service design methods and tools within agile teams.
- Coach, mentor, or manage UCD/design teams.
- Run Discoveries and Alphas to GDS/NHS Service Standard.
- Facilitate remote and in-person workshops, meetings, and research sessions.
- Manage complex and ambiguous projects and organizational dynamics.
Key Skills:
- Extensive experience in service design and UCD approaches.
- Strong stakeholder management and communication skills.
- Strong facilitation skills for workshops and meetings.
- Experience in consultancy.
- Familiarity with GDS/NHS service standards.
- Sector experience in healthcare is a bonus.
- Skills in business change management, product design, content and communication design, or training design are a plus.
Salary (Rate): undetermined
City: Greater London
Country: United Kingdom
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Role title: Lead Service Designer
Contract Location: Flexible (Remote), with options to work from offices in Reading and Leeds. You will be required to work regularly from client offices in London, when needed.
Requirements:
- Experience:
- Extensive experience of service design and UCD approaches, including experience within agile teams and complex programmes
- Demonstrated application of service design methods and tools
- Experience in consultancy
- Coaching, mentoring, or management experience of UCD/design teams
- Familiarity with GDS/NHS service standards and assessments and experience of running Discoveries and Alphas to GDS/NHS Service Standard
- Sector experience in healthcare is a bonus
Skills:
- Strong stakeholder management and communication skills, with the ability to gain buy-in for approach
- Strong facilitation skills for both remote and in-person workshops, meetings and research sessions
- Ability to manage complex, ambiguous projects and organizational dynamics
- Skills and experience in related disciplines such as business change management, product design, content and communication design, or training design are a plus
For more info, please contact OR share your updated CV to mahanthi@Lsarecruit.co.uk