Lead Engineer , ITOM Discovery & Service Mapping

Summary: The Lead Engineer for ITOM Discovery & Service Mapping is responsible for enhancing and maintaining ServiceNow capabilities to accurately populate infrastructure and application services. This role involves hosting workshops, executing technical configurations, and ensuring effective data policies to avoid CI duplication. The position requires a minimum of six years of experience in CMDB, Discovery, and Service Mapping operations, along with strong organizational skills. This is a remote position on a 6-month contract with potential for extension.

Key Responsibilities:

• Support, enhance and maintain the ServiceNow Discovery and Service Mapping capabilities to ensure accurate population of infrastructure and application services
• Host Discovery workshops and design work sessions to obtain requirements clarity regarding added technology components and how current settings support Discovery capabilities for new onboarded technologies
• Execute deep technical configuration and scripting for ServiceNow ITOM: Discovery patterns, schedules, probes, and sensors, MID Server troubleshooting
• Ensure efficient reconciliation and avoidance of CI duplication through effective identifiers and data policies (e.g., Identification Reconciliation Engine (IRE))
• Lead the build out, attestation, refinement, and troubleshooting of Service Maps to ensure accurate representation
• Perform regular health checks and operational reviews of Service Maps and Discovery error trackers, to identify incomplete mappings, broken dependencies or other discrepancies and issues that require remediation
• Act with integrity, professionalism, and personal responsibility to uphold clients s respectful and courteous work environment

Key Skills:

• Minimum six years of proven experience with CMDB, Discovery and Service Mapping Operations
• Deep functional and technical knowledge of data services, including integration with 3rd party sources (SCCM, JAMF, Solarwinds), familiarity with cloud infrastructure (AWS, Azure, Google Cloud Platform)
• Experience with Identification & Reconciliation Engine (IRE), Service Graph Connectors, MID Server management (strong troubleshooting skills with MID Servers, connectivity, and system performance)
• Understanding of IT Asset Management (ITAM) and Vulnerability Response principles and their integration with CMDB
• Strong organizational skills and ability to work on multiple projects simultaneously.
• Bachelor s degree from an accredited college or university is preferred

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT