Lead Business Analyst /Scrum Master (Hospitality or Cruise Domain)

Lead Business Analyst /Scrum Master (Hospitality or Cruise Domain)

Posted 5 days ago by 1751524952

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Negotiable
Outside
Remote
USA
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Agile Methodology Atlassian Confluence Automation Business Analysis Business Process Business Requirements JIRA Management Management Systems Microsoft Excel Microsoft Office Microsoft Visio Prioritisation Regression Testing Root Cause Analysis Scrum (Software Development) Scrum Certification Sprint Planning Stakeholder Management Technical Analysis Test Planning Transparency (Human-Computer Interaction) User Acceptance Testing (UAT)

Summary: We are seeking a Lead Business Analyst / Scrum Master with extensive experience in the Hospitality or Cruise domain, particularly with Property Management Systems (PMS). This role involves leading Agile teams, conducting business and technical analysis, and supporting digital initiatives. The ideal candidate will have a strong background in both business analysis and Agile methodologies. This is a critical position that requires a seasoned professional to drive strategic projects.

Key Responsibilities:

  • Gather, document, and analyze technical and functional business requirements from stakeholders.
  • Translate business needs into clear user stories and technical specifications.
  • Act as Scrum Master for Agile teams, facilitating stand-ups, sprint planning, retrospectives, and ensuring Agile best practices.
  • Support product owners in backlog grooming and prioritization.
  • Design and recommend logical, scalable, and flexible solutions to streamline or automate business processes.
  • Standardize processes to reduce redundancy and improve quality.
  • Lead incident and bug triage processes.
  • Drive test plan creation for QA, UAT, and regression testing.
  • Coordinate and manage UAT with business users.
  • Serve as a liaison between business and technical teams.
  • Facilitate stakeholder meetings and workshops across globally distributed teams.
  • Maintain transparency and alignment with all levels of stakeholders.

Key Skills:

  • 10+ years of total IT/Business Analysis experience.
  • 5+ years of experience as a Business Systems/Functional Analyst.
  • 3+ years of experience as a Scrum Master in Agile teams (Scrum Certification preferred).
  • Strong domain knowledge in Hospitality or Cruise Industry.
  • Experience with Property Management Systems (PMS) is highly preferred.
  • Experience in process automation and optimization initiatives.
  • Proficiency with JIRA, Confluence, and MS Office Suite (Word, Excel, Project, Visio).
  • Excellent written and verbal communication, stakeholder management, and influencing skills.
  • Experience in documenting process flows, conducting root cause analysis, and mentoring junior team members.
  • Familiarity with various SDLC and Agile methodologies.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Job Title: Lead Business Analyst / Scrum Master (Hospitality or Cruise Domain)

Location: Remote (United States)
Type: Contract
Experience: 10+ years

Job Summary:

We are urgently seeking a Lead Business Analyst / Scrum Master with deep expertise in the Hospitality or Cruise domain, along with strong experience in Property Management Systems (PMS). This is a critical position requiring a seasoned professional who can lead cross-functional Agile teams, drive business/technical analysis, and support strategic digital initiatives.

Key Responsibilities:

<>1. Requirements & Analysis</>

  • Gather, document, and analyze technical and functional business requirements from stakeholders.

  • Translate business needs into clear user stories and technical specifications.

<>2. Agile Project Leadership</>

  • Act as Scrum Master for Agile teams, facilitating stand-ups, sprint planning, retrospectives, and ensuring Agile best practices.

  • Support product owners in backlog grooming and prioritization.

<>3. Solution & Process Design</>

  • Design and recommend logical, scalable, and flexible solutions to streamline or automate business processes.

  • Standardize processes to reduce redundancy and improve quality.

<>4. Testing & Quality Assurance</>

  • Lead incident and bug triage processes.

  • Drive test plan creation for QA, UAT, and regression testing.

  • Coordinate and manage UAT with business users.

<>5. Communication & Collaboration</>

  • Serve as a liaison between business and technical teams.

  • Facilitate stakeholder meetings and workshops across globally distributed teams.

  • Maintain transparency and alignment with all levels of stakeholders.

Required Qualifications:

  • 10+ years of total IT/Business Analysis experience.

  • 5+ years of experience as a Business Systems/Functional Analyst.

  • 3+ years of experience as a Scrum Master in Agile teams (Scrum Certification preferred).

  • Strong domain knowledge in Hospitality or Cruise Industry.

  • Experience with Property Management Systems (PMS) is highly preferred.

  • Experience in process automation and optimization initiatives.

  • Proficiency with JIRA, Confluence, and MS Office Suite (Word, Excel, Project, Visio).

  • Excellent written and verbal communication, stakeholder management, and influencing skills.

  • Experience in documenting process flows, conducting root cause analysis, and mentoring junior team members.

  • Familiarity with various SDLC and Agile methodologies.

Soft Skills:

  • Strong analytical and problem-solving skills.

  • Empathetic, collaborative, and adaptable in fast-paced environments.

  • Ability to manage multiple priorities under tight deadlines.

  • Strategic thinker with the ability to dive deep into details when needed.

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