Lead BSA - LMS Transformation & SAP SuccessFactors Migration

Key Responsibilities

• Lead requirements gathering, business process analysis, and solution design activities supporting the migration from SumTotal LMS to SAP SuccessFactors Learning.
• Partner with business stakeholders across HR, Quality, Compliance, Regulatory Affairs, and other functions to translate business needs into functional and technical requirements.
• Facilitate workshops, process reviews, and stakeholder meetings to define future-state learning, compliance, and reporting processes.
• Document and manage business, functional, technical, and compliance requirements, ensuring traceability throughout the project lifecycle.
• Analyze current-state LMS processes, workflows, training records, curricula, and reporting structures to identify improvement opportunities.
• Develop process maps, business capability assessments, use cases, user stories, and supporting solution documentation.
• Lead business analysis activities related to data migration, including data mapping, cleansing, validation, reconciliation, and training record integrity.
• Collaborate with technical teams, system integrators, and business owners to resolve data, process, and system issues.
• Lead User Acceptance Testing (UAT) activities, including test planning, script development, execution support, defect management, and business validation.
• Support Computer System Validation (CSV), audit readiness, and regulatory compliance activities to ensure solutions meet GxP requirements.
• Build strong stakeholder relationships and facilitate cross-functional collaboration to drive decision-making and issue resolution.
• Provide business impact assessments, recommendations, and risk analyses to support governance and project leadership.
• Define reporting, dashboard, and KPI requirements to support compliance, training effectiveness, adoption, and operational performance.
• Support organizational change management, deployment readiness, user adoption, and post-implementation stabilization activities.
• Ensure all business processes, requirements, and system solutions align with regulatory, quality, compliance, and data governance standards.

Required Qualifications

• Bachelor's degree in Business Administration, Information Systems, Computer Science, Life Sciences, or equivalent work experience.
• 12+ years of Business Systems Analysis experience supporting enterprise applications and transformation initiatives.
• 5+ years of experience supporting LMS, HRIS, ERP, or enterprise platform implementations.
• Demonstrated experience leading requirements and process design activities in complex cross-functional environments.
• Experience supporting enterprise software implementations and data migration initiatives.
• Strong understanding of SDLC, Agile, Waterfall, and Hybrid delivery methodologies.
• Experience working within GxP-regulated environments.
• Excellent facilitation, communication, documentation, and stakeholder management skills.
• Ability to work effectively across business, IT, and vendor organizations.

Preferred Qualifications

• Experience with SAP SuccessFactors Learning implementations.
• Experience with SumTotal LMS administration or migration projects.
• Experience supporting Learning Management Systems in pharmaceutical, biotechnology, or medical device organizations.
• Experience supporting Computer System Validation (CSV) activities.
• Knowledge of training compliance processes and regulated learning environments.
• Understanding of organizational change management and process transformation practices.
• Experience leading business analysis teams or serving as a Lead BSA on large-scale programs.

Tools, Systems & Technical Knowledge

• SAP SuccessFactors Learning
• SumTotal LMS
• Cornerstone OnDemand
• Workday Learning
• Other enterprise LMS platforms
• Jira / Confluence
• Microsoft Visio / Lucidchart
• Power BI
• Tableau
• Databricks
• SQL (preferred)
• Microsoft 365 Suite / Microsoft Teams
• SharePoint

Preferred Certifications

• CBAP (Certified Business Analysis Professional)
• PMI-PBA (Professional in Business Analysis)
• PMP (Project Management Professional)
• SAP SuccessFactors Learning Certification
• Lean Six Sigma Green Belt
• Agile Certified Practitioner (PMI-ACP)
• GxP / CSV Certification