Role Overview
We are hiring an experienced L3 Application Support Engineer to support a cloud-based Enterprise AI/GenAI platform built on .
NET Core and Microsoft Azure. The role involves production support, troubleshooting API & authentication issues, and ensuring platform stability across environments.
Key Responsibilities
- Handle L3 production incidents and service requests
- Troubleshoot .NET Core / REST API-based applications
- Support AI/LLM integrations and model endpoint connectivity
- Diagnose API failures, 403/authentication issues, and timeout/latency problems
- Manage API keys, IP listing, and access provisioning
- Monitor applications using Azure Application Insights / Log Analytics
- Support Dev/QA/Prod environments and release validation
- Coordinate with L3, AI, and DevOps teams for escalations
Required Skills
- Strong experience in .NET Core / ASP.NET Core application support
- Experience supporting REST APIs and microservices
- Azure App Services / Container Apps / AKS (basic exposure)
- Azure AD / SSO troubleshooting
- Log analysis & production incident handling
- SQL for troubleshooting
Rate:
Not specified
Location:
Remote
IR35 Status:
Outside
Remote Status:
Remote
Industry:
IT
Seniority Level:
Mid-Level