Job Requirements
- L2 Production Support Engineer - Senior
- Seniority Level: Senior / L2 Production Support Engineer
- Recommended Experience: 8+ Years in Enterprise Application Support, Systems Integration, and Major Incident Lead roles
Role Overview:
- Leads incident response during critical application outages, integration failures, and complex system defects.
- Owns application stability across multi-tier digital architectures including Adobe Commerce, CMS, financial planning, and LMS platforms.
Key Responsibilities:
- Major Incident Leadership (P1/P2): Lead emergency technical triage bridge calls during major outages across e-commerce, CMS, LMS, and CRM platforms.
- Integration & API Architecture Diagnostics: Analyze complex integration faults across REST APIs, ESB middleware, enterprise databases, and third-party web services.
- Engineering & Vendor Escalation: Collaborate with software engineering teams, review code hotfixes, validate deployments in non-prod/prod, and direct vendor escalation.
- Root Cause Analysis (RCA): Conduct post-incident RCAs, publish formal corrective action reports, and design automated alerts to prevent recurring failures.
- Technical Mentorship & Governance: Establish operational runbooks for mid-level application support engineers and enforce resolution SLAs.
Key Technical Stack & Tools:
- Dynamics 365
- Adobe Commerce (Magento)
- Enterprise CMS (Sitecore)
- Solver
- LMS Platforms
- Azure Integration Services
- ADO
- SQL
- Application Insights / Dynatrace
Required Qualifications:
- Bachelor's or Master's degree in CS or Software Engineering.
- 6+ years in production application support for multi-tier enterprise systems.
- Expert SQL and API diagnostic skills.
Rate:
Not specified
Location:
Remote
IR35 Status:
Outside
Remote Status:
Remote
Industry:
IT
Seniority Level:
Senior