Role: L2/L3 production support
Location: Remote
Job Description: Should have exp on L2/L3 production support for Snowflake and ADF platforms
Should Perform
- Incident management & root cause analysis
- Problem management and defect resolution
- Service request fulfilment
Should drive SLA/KPI adherence (response, resolution, availability)
Should have good technology exp (Snowflake and ADF).
Should be flexible on availability.