L1 Support – IT2 Application Support Analyst
Posted Today by Whitehall Resources
Negotiable
Undetermined
Remote
Anywhere
Summary: The L1 Support – IT2 Application Support Analyst role involves providing first-line operational and functional support for the IT2 Treasury Management System. The position requires monitoring applications, handling user queries, performing troubleshooting, and escalating issues to higher-level support teams. This is a full-time, fully remote position with an immediate start for a 3-year extendable project. Candidates must be able to work in the CET time zone.
Key Responsibilities:
- Monitor IT2 application health, interfaces, and scheduled jobs.
- Handle user incidents and service requests through ticketing tools.
- Perform initial troubleshooting for login/access issues, job failures, payment processing issues, bank statement loading failures, and basic interface failures.
- Restart services/jobs based on SOPs.
- Validate daily treasury operations and batch executions.
- Escalate critical issues to L2/L3 teams within SLA timelines.
- Communicate status updates to users and stakeholders.
- Maintain incident logs and operational checklists.
- Support basic user administration activities.
Key Skills:
- Basic understanding of Treasury Management Systems.
- Knowledge of ITIL incident management process.
- Basic SQL and log analysis.
- Monitoring tools and ticketing systems (ServiceNow/JIRA).
- Good communication skills.
Salary (Rate): undetermined
City: undetermined
Country: Portugal
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
L1 Support – IT2 Application Support Analyst
L1 Support – IT2 Application Support Analyst required by Whitehall Resources for a 3 year extendable project assignment for our global client.
Start Date: Immediate/ASAP
Duration: 3 Years + Contract
Delivery: Fully Remote (Must be able to work in CET time zone)
Capacity: Full-Time
Role Summary
Provide first-line operational and functional support for the IT2 Treasury Management System by monitoring applications, handling user queries, performing initial troubleshooting, and escalating unresolved issues to L2/L3 teams.
Key Responsibilities
– Monitor IT2 application health, interfaces, and scheduled jobs.
– Handle user incidents and service requests through ticketing tools
– Perform initial troubleshooting for:
– Login/access issues
– Job failures
– Payment processing issues
– Bank statement loading failures
– Basic interface failures
– Restart services/jobs based on SOPs.
– Validate daily treasury operations and batch executions.
– Escalate critical issues to L2/L3 teams within SLA timelines.
– Communicate status updates to users and stakeholders.
– Maintain incident logs and operational checklists.
– Support basic user administration activities.
Required Skills
– Basic understanding of Treasury Management Systems
– Knowledge of ITIL incident management process
– Basic SQL and log analysis
– Monitoring tools and ticketing systems (ServiceNow/JIRA)
– Good communication skills
Experience
– 1-4 years of application support experience.
Start Date is ASAP!
Please Apply Now!
All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.
Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.
