Kore.AI Engineer (chatbot experience)

Kore.AI Engineer (chatbot experience)

Posted 5 days ago by 1754038031

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Negotiable
Outside
Remote
USA
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Artificial Intelligence Azure Databricks Chatbot Databricks Dialogflow (Google Service) Scripting

Summary: The role of a Data Engineer focuses on implementing conversational AI and chatbot solutions, requiring extensive experience in AI and chatbot platforms. Candidates should have a strong background in configuring chatbots and creating performance dashboards, along with expertise in AI/ML related to large language models. The position is remote and emphasizes hands-on experience with data analytics platforms.

Key Responsibilities:

  • Implement AI/chatbot solutions using platforms like Drift, Dialogflow, Kore.ai, or Rasa.
  • Configure Drift Bionic Chatbot and perform prompt engineering and conversational design.
  • Create performance dashboards to monitor metrics such as answer rate and fallback triggers.
  • Utilize AI/ML experience related to large language models and chatbots.
  • Work with Databricks or other data analytics platforms.
  • Act as a subject matter expert on conversational AI and Drift LLM integration.

Key Skills:

  • 12+ years of overall IT experience.
  • Hands-on experience with AI/chatbot implementation.
  • Proficiency in chatbot platforms like Drift or similar.
  • Experience in prompt engineering and conversational design.
  • Knowledge of AI/ML related to large language models.
  • Python or scripting knowledge is a plus.
  • Experience with Databricks or data analytics platforms.
  • Strong understanding of conversational AI integration.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Job Role: Data Engineer

Experience: 8-12 Years

Location: Remote

Visa: Except GC

Job Description:

"Conversational AI & Chatbot Specialist. Minimum 12+ years overall IT experience, with hands-on AI/chatbot implementation in the U.S. Drift or similar chatbot/LLM platforms (e.g. Dialogflow, Kore.ai, Rasa)
Drift Bionic Chatbot Configuration
Prompt engineering and conversational design
Create performance dashboards (answer rate, deflection, fallback triggers).
AI/ML experience tied to LLMs and chatbots
Python or scripting knowledge is a plus
Hands-on with Databricks or data analytics platforms.
SME on conversational AI and Drift LLM integration."

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