Knowledge Management Strategist

Position : Knowledge Management Strategist

Location: Washington DC

Direct Client Requirement

Notes from Manager:

Looking for a Knowledge Management Strategist.

Must have solid ServiceNow Knowledge Base module experience. Recent 3-4 years with 5+ years SNOW experience.

This role is based within the Content Management team.

Will be involved in developing templates and workflows.

Addressing tickets related to templates and workflows.

Coaching the team on how to work with templates and use the ticketing system.

Develop ownership of content and templates.

Assessing the review cycles.

Any knowledge management certification is a plus.