Key Account Manager

Summary: The Key Account Manager at JSBC Labs Ltd. will serve as the primary contact for strategic clients, focusing on enhancing their Salesforce experience. This role requires a blend of technical knowledge and interpersonal skills to foster client relationships and drive account growth. The position is remote and emphasizes collaboration with the Salesforce delivery team to meet client needs effectively.

Key Responsibilities:

• Own and grow key client relationships within the Salesforce space
• Develop strategic account plans to ensure long-term success
• Collaborate with the Salesforce delivery team to ensure client needs are met (and exceeded)
• Spot growth opportunities, upsell additional services, and manage renewals
• Track performance metrics and report on account health
• Act as the voice of the customer in internal planning

Key Skills:

• Experience managing high-value accounts (preferably within the Salesforce ecosystem)
• Strong understanding of CRM and cloud-based solutions
• Strategic thinker with solid analytical chops
• Proven track record of client success and retention
• Excellent communication and interpersonal skills
• Bachelor’s degree in Business, Marketing, or a related field
• Salesforce certifications or hands-on project experience (bonus)
• Background working with tech or SaaS clients (bonus)
• Experience in a consultancy or agency setting (bonus)

Salary (Rate): undetermined

City: London Area

Country: United Kingdom

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT