Junior Functional Analyst

About the Role

As a Junior Functional Analyst, you will support the delivery of a significant programme of enhancements to a client-facing portal used by international partners to manage financial information and submissions.

Working closely with Functional Leads, Project Managers, Subject Matter Experts and development teams, you will help ensure new functionality is tested thoroughly, user issues are resolved effectively and project documentation is maintained to a high standard.

This role is ideal for someone who combines strong analytical thinking with attention to detail and enjoys working across testing, support and project coordination activities.

Functional Testing & Quality Assurance

• Develop detailed test scenarios and test cases for new functionality.
• Support testing activities across workflow enhancements and financial reporting functionality.
• Execute:
• Unit Testing
• User Acceptance Testing (UAT)
• Regression Testing
• Validate system changes delivered by internal and external development teams.
• Document testing outcomes and support issue resolution activities.

Application Support

• Provide post-implementation support for users and stakeholders.
• Investigate user-reported issues and coordinate resolution activities.
• Test bug fixes and system improvements before release.
• Work closely with developers and subject matter experts to resolve application issues.
• Support production support activities as required.

User Administration & Service Support

• Assist with user management for both internal and external users.
• Manage escalated user access and administration requests.
• Ensure support activities are delivered within agreed service levels.
• Maintain accurate records of support requests and resolutions.

Documentation & Training Materials

• Create and maintain project and operational documentation.
• Produce:
• User guides
• Standard Operating Procedures (SOPs)
• Training materials
• Meeting minutes
• Process documentation
• Support knowledge-sharing activities across stakeholders and end users.

Project & PMO Support

• Assist Project Managers with planning and coordination activities.
• Support project governance and reporting requirements.
• Help track actions, risks and project deliverables.
• Contribute to organising project documentation and communications.
• Support wider PMO activities where required.

Experience

• Minimum 3 years of relevant professional experience.
• Experience supporting business applications or IT systems.
• Exposure to software testing and quality assurance activities.
• Experience working within project delivery or application support environments.
• Experience supporting user-facing systems and business processes.

Education

• Degree in:
• Business Administration
• Information Technology
• Business Information Systems
• Or a related discipline

Testing & Analysis Skills

• Experience developing and executing test scenarios and test cases.
• Understanding of:
• User Acceptance Testing
• Regression Testing
• Defect Management
• Functional Testing
• Strong analytical and problem-solving skills.
• Ability to investigate issues and identify root causes.

Documentation & Communication

• Strong written English and editing skills.
• Experience preparing:
• User documentation
• Training materials
• SOPs
• Project documentation
• Excellent attention to detail.
• Strong organisational and communication skills.

Technical Skills

• Advanced Microsoft Office skills, including:
• Word
• PowerPoint
• Experience with:
• SharePoint (desirable)
• Visio (desirable)
• Comfortable working with business systems and application environments.

Desirable Experience

• Financial process analysis.
• Financial systems implementation or support.
• Experience working with international organisations.
• Exposure to development finance or donor-funded environments.
• Experience working across multiple countries or regions.
• Familiarity with project management and PMO practices.

Success in This Role

• Testing activities are delivered accurately and on time.
• New functionality is thoroughly validated before release.
• User issues are resolved effectively and efficiently.
• Documentation remains clear, accurate and up to date.
• Project stakeholders receive reliable support throughout delivery.
• The portal enhancements are successfully implemented with minimal disruption to users.

Why Join?

• Fully remote working arrangement.
• Opportunity to contribute to a large-scale application enhancement programme.
• Exposure to international stakeholders and projects.
• Broad experience across testing, support and project delivery.
• Collaborative and supportive team environment.
• Potential contract extension beyond the initial engagement.

Location

Fully Remote

Contract Duration: 2 January 2027 – 30 June 2027 (115 working days)

Potential Extension: Yes