Summary: The Junior Customer Insights Analyst role at Homes England involves analyzing customer data to enhance service delivery and support decision-making. This position is remote and is part of a 6-month contract, focusing on understanding customer needs through data analysis and reporting. The analyst will collaborate with various departments to provide actionable insights and improve service effectiveness. The role is classified as inside IR35, indicating specific tax implications for contractors.

Key Responsibilities:

• Listen to customer calls and gather relevant data to understand customer needs and experiences.
• Track and analyse key performance indicators (KPIs) to measure service effectiveness and identify areas for improvement.
• Use Excel and Power BI to analyse data and generate insights that inform decision-making.
• Create and present detailed reports and dashboards to stakeholders, highlighting key findings and recommendations.
• Work closely with various departments to understand their data needs and provide actionable insights.
• Identify trends and patterns in customer feedback to suggest improvements in service delivery.

Key Skills:

• Previous experience in a similar role.
• Good analytical skills with the ability to interpret complex data and translate it into actionable insights.
• Proficiency in Excel and Power BI for data analysis and reporting.
• Excellent written and verbal communication skills to effectively present findings to stakeholders.
• High attention to detail to ensure accuracy in data collection and analysis.
• Ability to work collaboratively in a team environment and manage multiple tasks simultaneously.

Salary (Rate): undetermined

City: Bristol

Country: UK

Working Arrangements: remote

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: Other