Jira Service Management Consultant (JSM)- Remote
Posted 1 week ago by Avtech Solutions
Negotiable
Undetermined
Remote
Remote or New York, New York
Summary: The role of Jira Service Management Consultant involves leading the planning and execution of a migration project from Jira Data Center to Jira Cloud. The consultant will be responsible for blueprinting the process for Jira Service Management and managing the project from the client's perspective, collaborating with a third-party implementor. A strong balance of functional and technical expertise is required to drive the project effectively. The position is remote and offers a long-term contract opportunity.
Key Responsibilities:
- Lead the planning and execution of Jira migration from Data Center to Cloud.
- Blueprint the process for Jira Service Management.
- Collaborate with third-party implementors to define and execute project tasks.
- Drive blueprinting sessions with stakeholders.
- Manage end-to-end program/project ownership including scope, timeline, and risks.
- Redesign ITSM processes and ensure effective documentation.
Key Skills:
- Deep expertise with Jira Service Management (JSM).
- Experience in leading Jira Data Center to Cloud migrations.
- Strong understanding of ITIL v3/v4.
- Ability to redesign ITSM processes.
- Jira platform solution architecture knowledge.
- Experience integrating JSM with other tools.
- Skilled in facilitating workshops with stakeholders.
- Proven cloud migration planning experience.
- Strong documentation skills.
Salary (Rate): undetermined
City: New York
Country: United States
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Role: Jira Service Management Consultant
Location: Remote
Duration: Long term contract
Job Description
Seeking a contractor to do some core planning on their work from Jira (data center) to Jira to the cloud. They need planning across the entire project, but need deep expertise to help blueprint the process for jira service management and then ideally run the project overall from the client perspective likely in partnership with a 3rd party implementor who can do the work defined in the blue printing. They are looking for someone who can really drive the blueprinting sessions with an understanding of how it really works and should work ..need more functional than technical but want someone strong in both.
Core Skill / Functional Requirements
- Deep, hands-on expertise with Jira Service Management (JSM) (request types, workflows, SLAs, queues, automations)
- Demonstrated leadership of Jira Data Center Jira Cloud migrations
- Strong understanding of ITIL v3/v4 (Incident, Request, Problem, Change, CMDB concepts)
- Ability to redesign ITSM processes, not just lift-and-shift existing ones
- Jira platform solution architecture (schemes, permissions, roles, app impact)
- Experience integrating JSM with identity, monitoring, and asset tools
- Skilled in blueprinting/facilitation workshops with IT + business stakeholders
- Proven cloud migration planning (phasing, risk, cutover, rollback)
- End-to-end program/project management ownership (scope, timeline, risks)
- Strong documentation skills (target-state architecture, decision logs, runbooks)
Softer / Personality Requirements
- Executive-level communicator who can challenge gently but confidently
- Comfortable operating in ambiguity and converging teams to decisions
- Naturally process-minded, but pragmatic and outcome-focused
- Calm, credible presence in cross-functional and political environments
- Builder mindset: prioritizes long-term operability, not just go-live success